IT Support Engineer, Abridge

• The ideal candidate brings a strong support background, excellent problem-solving skills, and a passion for improving the internal customer experience of the help desk
• 3-5+ years in an IT support, CRM support, or relatable end user support role
• Great spoken/written communication skills and ability to explain technical troubleshooting in an easy to understand manner is key
• Extremely organized! You’re able to manage multiple priorities at once, while maintaining attention to detail and quality
• Super friendly, approachable, with a positive attitude and a team player
• Can work with speed and drive results, without sacrificing the overall customer experience
• Familiarity with remote support tools and ticketing systems
• Strong problem-solving abilities and a proactive, solution-driven mindset
• Desire to learn new technologies and systems

Desirable

• We are looking for an IT Support Engineer to provide hybrid technical support from our San Francisco office
• In this role, you will be a key player in delivering both on-site and remote support, ensuring seamless technology experiences for our staff
• Your expertise will be essential in diagnosing and resolving technical issues efficiently while upholding best practices and delivering exceptional customer service
• As a vital member of our IT team, you will collaborate across departments to enhance support processes, optimize workflows, and contribute to a culture of continuous improvement
• Be the face of our internal support team at our physical walk-up help desk. Delight our staff every day by providing white glove timely support and answering questions
• Serve as the first point of escalation to triage tickets - managing account access for SaaS products and providing hardware/software support for desktop tools and conference rooms
• Assist with ad-hoc and team projects as needed
• Dig deep and be curious about solving complex issues!
• Have a willingness to work cross-functionally to find technical solutions, while sharing best practices and learnings with our staff

• Unlimited PTO, plus 12 national holidays
• 16 weeks paid parental leave, for all employees
• Flexible working hours — we care more about what you accomplish than what specific hours you’re working
• Remote work environment
• Equity for all new employees
• Generous equipment budget for your home office setup ($1600)
• Opportunity to work and grow with talented individuals, and have ownership and impact at a high growth startup

Total funding: $457.5m

Summarizing key elements of healthcare conversations is crucial for both physicians and patients. Medical scribes, though effective, are costly, and the healthcare system faces funding and staffing crises. This has created a demand for more efficient notetaking solutions.