Revenue Operations Manager, Later
Customer Operations
$130-140k
Influencer marketing and social media management
Open for applications
Influencer marketing and social media management
1001+ employees
Open for applications
$130-140k
1001+ employees
Company mission
To help the world's top brands create high-performing social content and collaborate with creators to reach new audiences, drive engagement, and generate predictable ROI.
Role
Who you are
- 4+ years of experience in Revenue Operations, Sales Operations, Business Operations, or Customer Operations within a SaaS, professional services, or solutions delivery environment
- Proven ability to design and implement cross-functional processes that drive measurable business outcomes
- Strong command of Salesforce or comparable customer management platforms, including reporting, workflow design, and data modeling
- Experience with capacity planning, forecasting, or resource modeling that connects demand signals to operational capacity
- An analytical mindset with the ability to translate data into insight—and insight into action
- Understanding of services delivery, agency operations, or delivery-based business models; experience in the creator economy or marketing industry is a plus
- Exceptional written and verbal communication skills, with the ability to document complex processes and influence senior stakeholders
- Comfort operating in ambiguity and a bias toward building structure where it doesn’t yet exist
- Experience with project management tools (e.g., Asana, Teamwork) and BI or reporting tools (e.g., Tableau, Looker, Domo, or similar)
- How you work:
- Driven by Impact: You deliver results that matter—prioritizing high-value work, meeting deadlines, and adapting quickly while keeping outcomes clear
- Strategic & Customer-Centric: You anticipate risks and opportunities, connect decisions to long-term growth, and build trust through proactive insights
- Curious & Growth-Oriented: You seek knowledge, ask sharp questions, and apply learnings fast—challenging the status quo with a mindset of improvement
- Collaborative & Resilient: You thrive in change by staying resourceful, solution-focused, and positive—removing roadblocks, sharing insights, and keeping morale high
- Accountable & Honest: You own your work, hold yourself and others to a high bar, and use transparent feedback to drive growth
- Emotionally Intelligent: You build trust through empathy and collaboration, foster inclusion, and inspire others with grit, optimism, and integrity
What the job involves
- We’re looking for a Revenue Operations Manager, Customer Operations to own the operational infrastructure that supports Later’s brand customers across our Influence Platform, Managed Services offerings, and Mavely
- This role sits at the center of the customer lifecycle—bridging what Sales sells with what our Services and Client Success teams deliver.You’ll be responsible for building the systems, processes, and performance intelligence that ensure contracted revenue converts into efficient, effective customer outcomes
- This is a high-impact role for someone who thinks in systems and outcomes, thrives in cross-functional environments, and enjoys bringing structure to complex, fast-growing businesses.Reporting to the VP of Revenue Operations, you’ll partner closely with Services, Client Success, Sales, and Finance to ensure our customer operations can scale with growth—without sacrificing quality, margin, or customer trust
- Define and own the operational frameworks that ensure sold revenue is delivered efficiently and effectively across all brand customer offerings
- Establish clear definitions of campaign health, customer health, and operational performance that align Services, Client Success, Finance, and Sales
- Translate revenue pipeline signals into forward-looking operational insights that inform staffing, prioritization, and investment decisions
- Own the metrics that answer “did we deliver what we sold, and was it efficient?” at the campaign, customer, and portfolio level
- Build and maintain reporting that surfaces campaign health, budget utilization, margin performance, and delivery risk
- Partner with Services, Client Success, and Finance leadership to define what “healthy” looks like and implement early warning systems when campaigns or customers drift off track
- Develop consistent frameworks for measuring customer health that work across product lines and engagement models
- Own the end-to-end Sales-to-Services handoff process, ensuring accurate, timely, and complete transfer of deal context into execution
- Build pipeline-to-capacity forecasting models that give Services 30–60–90 day visibility into incoming workload
- Connect Sales forecasting with Services capacity planning to enable proactive staffing and resource allocation
- Develop load-balancing frameworks and recommendations that help Services leadership distribute work effectively
- Design, document, and continuously improve the workflows that move customers from sale through delivery completion
- Identify friction, bottlenecks, and inefficiencies across customer operations and build scalable, repeatable solutions
- Define SLAs, efficiency benchmarks, and operational standards that drive consistency across Sales, Customer Operations, and product lines
- Own the Salesforce data architecture that enables clear visibility into customer and campaign performance
- Ensure data integrity and system hygiene across the customer and campaign lifecycle
- Support the systems infrastructure that enables Account Directors, CSMs, and Delivery teams to operate from a shared source of truth
- Partner with central RevOps and Systems teams on platform enhancements, integrations, and automation
- Create documentation and enablement resources so teams can effectively use the systems and processes you build
- Act as a trusted operational partner to Services, Client Success, Sales, and Finance leaders
- Facilitate alignment across teams by creating shared metrics, processes, and operating rhythms
- Communicate clearly and proactively to ensure stakeholders understand performance, risks, and upcoming capacity constraints
- Within your first 6–12 months, success in this role will look like:
- A documented, reliable Sales-to-Services handoff process with clear validation criteria and strong adoption across teams
- Campaign efficiency and effectiveness reporting that is trusted by Services leadership, Finance, and the executive team
- A pipeline-to-capacity forecasting model that provides Services with 30–60–90 day visibility into incoming demand
- Measurable improvements to delivery efficiency and/or margin performance driven by operational process improvements
- A unified customer health measurement framework—built in partnership with your RevOps counterparts—that works across all brand product lines
- Recognition as the go-to expert for “how did we do?” and “what’s coming?” questions across the Services organization
Our take
Platforms like Instagram, Pinterest, and TikTok have become indispensable for businesses of all sizes, shaping their marketing strategies and driving success. Later specializes in assisting customers in navigating these channels. Offering a visually oriented suite of tools, the marketing platform enables marketing managers to schedule, analyze, and track sales from their content effectively.
Focusing on small businesses, Later is doubling down on its strategy, aiming to provide additional products tailored for marketers at these enterprises while expanding its geographic reach. This expansion of product capabilities not only caters to the evolving needs of small businesses but also helps Later mitigate platform risk from social media companies mimicking its services. Partnerships with platforms like TikTok and Instagram, featuring post scheduling, analytics, and conversation tools, showcase Later's commitment to innovation and staying ahead in the competitive landscape.
Now, the company is entering an exciting new chapter with updates designed to help marketers and creators stay ahead of what's next in social. The platform now offers enhanced analytics, improved collaboration tools, expanded support for platforms like Threads and Snapchat, and smarter insights through innovations such as Future Trends. These developments show Later's commitment to making social media management more intuitive, data-driven, and impactful so brands and creators can build stronger connections and lead the next era in social storytelling.
Steph
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jan 2015
$1.2m
SEED
Dec 2014
$1.3m
SEED
Total funding: $3.8m
Company benefits
- Learning & development opportunities
- Market competitive compensation
- Hybrid work environment
- Flexible paid time off
- Competitive healthcare benefits
Company HQ
Government Center, Boston, MA
Leadership
Scott Sutton
(CEO)Scott joined lAter in 2023 as COO, becoming CEO in 2024. Previously, he spent 4 years at ZoomInfo, joining as VP of Revenue Operations before becoming Senior VP of Operations and then CBO.
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