Sales Operations Specialist, TouchBistro
CA$65-75k
Restaurant management POS system
Job no longer available
Restaurant management POS system
201-500 employees
Job no longer available
CA$65-75k
201-500 employees
Company mission
To provide restaurateurs with innovative technology that makes running a restaurant easier.
Role
Who you are
- Experience: 1–3 years of experience in an analytical, technical, or operational role within a fast-paced software company
- Systems & Tools: Hands-on experience building dashboards, pulling reports, and tracking metrics within CRMs (Salesforce is a bonus) and spreadsheets (Excel/G-Sheets)
- Mindset & Impact: A proactive, analytical problem solver who understands the "why" behind the data rather than just the "what," and can independently turn those insights into clear, actionable recommendations for sales leadership without waiting for instruction
- Education: Bachelor’s degree in Business Administration, Data Analysis, Data Science Engineering, or a related field (or equivalent practical experience)
- Core Skills: Strong attention to detail and organizational skills
Desirable
- Technical skills: Experience or familiarity with data tools like SQL or Python, or working with APIs and system integrations to move data between platforms
- AI curiosity: Experience using or experimenting with AI models (like ChatGPT, Gemini, or Claude) to build simple automations, bots, or speed up your regular workflow
What the job involves
- We are looking for a Sales Operations Specialist to join our Sales Strategy & Operations Team
- This individual will be primarily responsible for supporting our Sales teams
- This role focuses on optimizing sales processes, providing strategic insights and leveraging data and automation to accelerate growth
- To be successful in this role, you will have experience working cross functionally, possess excellent organizational and communication skills, and hold a curiosity for problem solving, as well as have an ability to use data to drive insights, strategic direction and decisions
- Optimize our lead generation, routing, and conversion systems
- Analyze funnel performance, provide data-driven strategic insights to sales leadership and implement prioritized strategies
- Analyze sales channel/campaign performance and identify areas for improvement (eg. A/B messaging, targeting, and sequences)
- Create dashboards and reporting systems to track KPIs, such as acquisition, conversion, activation, and revenue using Salesforce, G-sheets or Snowflake
- Support day-to-day management of tools across the sales tech stack (e.g., CRM, sequencing platforms, data providers, analytics platforms), build workflows and automations and be first to troubleshoot issues
- Collaborate with sales reps and managers to gather feedback and improve workflows
- Research and leverage new tools, trends, and AI solutions to enhance sales team performance
Our take
The COVID-19 pandemic has led restaurants worldwide to turn towards digital solutions for menus, ordering, and other contact-based elements of hospitality. However, many restaurants have chosen to remain digital after restrictions have been lifted due to the convenience and efficiency that such solutions provide, yet the fragmented nature of the tools leaves a lot to be desired.
TouchBistro provides an all-in-one restaurant management system, offering digital solutions to increase efficiency, turnover, and profits for restaurants of any size. The software system includes digital tools for online ordering, table reservations, loyalty systems, menus, and table management, providing customers with a frictionless digital ordering experience whilst giving restaurant managers direct insights into how the business can be improved.
Whilst management systems for restaurants have existed in a fragmented manner for years, TouchBistro has taken a unique stance by tackling the end-to-end restaurant management process within a single platform. Furthermore, the flexible pricing offered ensures that any sized business can benefit from the software, unlike most existing solutions that are focused on the management of large restaurants and chains. It's USPs like these that have helped TouchBistro raise hundreds of millions in funding since its founding in 2011.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-11% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Nov 2022
$108.2m
GROWTH EQUITY VC
Sep 2019
$118.9m
SERIES E
Total funding: $333.5m
Company benefits
- Company Equity
- Generous Time Off Program
- Health Benefits
- Flexible Health and Wellness Plan
- New Parent Support Program
- Employee Assistance Program
- Professional Development
- Volunteer Program
- Monthly Lunches
- Indoor Bike Racks
Company HQ
Financial District, Toronto, ON
Leadership
Samir Zabaneh
(CEO & Chairman)They joined TouchBistro in 2018 as Chair of the Board of Directors and became CEO in 2021. Previously, they were an Executive VP of Global Business Services at First Data Corporation and CFO at Element Fleet Management, Heartland Payment Systems, Moneris Solutions, Fortress Investment Grouo, and Q9 Networks.
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