Customer Success Manager, Sequel.io
$70-110k
+ Stock options
No-code/low-code online live events
Be an early applicant
No-code/low-code online live events
21-100 employees
Be an early applicant
$70-110k
+ Stock options
21-100 employees
Company mission
To help brands of all sizes easily build their own live events & experiences and engage their communities on their own websites.
Role
Who you are
- Experience: You have 3-5+ years of experience in Mid-Market Account Management or Customer Success
- Relationship builder: Ability to grow and nurture strategic relationships with external stakeholders at the executive level of small and large organizations
- Strategic: You have experience gaining a deep understanding of customer's business goals and building strategies to support those outcomes
- Customer obsessed: You only hang your hat up when customers get what they came for, and you'll run through brick walls to make that happen
- Technical Brain: Analytical mindset and non-technical customer skills. Passionate about how the technology works
- Ownership: Act with 100% responsibility for own outcomes as well as the outcomes of the company
- Business Growth: Proven track record of managing renewals, upsells, and customer retention strategies
- Organized and reliable: able to work independently with little direction when necessary
- Experience working in B2B SaaS or Martech is a huge plus
What the job involves
- We are looking to grow our Customer Success and Support team into a group of amazingly skilled folks responsible for refining the customer journey and serving as trusted advisors to our customers
- We're scaling and are aiming to maintain the level of support our A-list customers have become accustomed to - from small, interesting companies to large enterprises like HP, Time, and Comcast
- You will be responsible for providing customers with guidance and education in order to succeed with their live event goals and provide technical expertise and consultation to enhance the value customers get from using Sequel
- You'll be the main point of contact for the customer throughout the entire contract period and will guide our customers in creating one-of-a-kind live experiences through kick-off calls, quarterly business reviews, trials and roadmap discussions, and project reviews
- This position works closely with the leadership team, both the CEO and the CTO of the company. It therefore includes massive opportunities for professional growth
- Own the Customer Journey - Manage a portfolio of customer accounts to foster long-term partnerships through onboarding, ongoing success and renewal
- Onboard new SMB and Enterprise customers to ensure they are set up for success
- Act as the main point of contact for any customer escalations and provide resolutions in a timely, proactive manner
- Deliver Quarterly Business Reviews to drive product adoption and customer satisfaction
- Identify opportunities for renewals and expansions
- Contribute significantly to our product development by working very closely with the internal product teams on the customer feedback
- Build Customer Success Best Practices - Define, develop and deliver playbooks and offerings to encourage adoption, delight our customers and make the company more efficient
- Act as the Voice of the Customer - Become the customer advocate and help implement cross-functional initiatives across Sales, Product, and Support
- Given the nature our fast growing startup, you'll have the chance to build your own programs and initiatives. For example, current team members have launched Sequel Academy or hosted Live Series to drive customer engagement
Our take
Streaming webinars and other live events on a company’s website can be a frustrating and lengthy undertaking. Sequel.io, a no-code solution for live video engagement, gives companies the power to design real-time experiences directly on their websites in a fraction of the time.
The company’s pre-built virtual networking hub pairs chat features with 4k video quality, allowing its partners to provide a seamless branded experience to their audience. The company counts Comcast NBCUniversal, Ritual Motion, HP, and more amongst its customers.
The company’s investment capital, led by Javelin Venture Partners, allows it to bring forth more go-to-market strategies as it focuses on growing its product and team. With over 20,000 live embedded events powered by Sequel.io, they have shown themselves to be an invaluable partner for the next generation of online video communities.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (1 round)
Aug 2022
$8m
SERIES A
Total funding: $8m
Company benefits
- Medical/Dental/Vision Insurance
- Parental Leave
- Remote Work
- PTO
- Performance Rewards
- Flexible Workspaces & Hours
- Home Office Technology Provision
- Stock Option Plan
Company HQ
SoMa, San Francisco, CA
Articles
Leadership
Oana Manolache
(CEO)Forbes 30 Under 30 (2020). Worked in a variety of roles at HP, including Marketing & Sales Executive, UK&I Marketing and Sales Manager (HP Indigo & PWP), and American Marketing Strategy Lead. Previously worked as a Marketing Executive at GSPVision Ltd.
Andrei Ermilov
(CTO)Worked in a variety of roles at Microsoft, including UX Developer Consultant, Software Engineer II then Senior Software Engineer Lead. Previously worked as a Technical Marketing Engineer at Intel Corporation.
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