Venue IT Support Specialist, Live Nation

• You’re someone who gets excited about building things that don’t fully exist yet
• You love solving problems, improving systems, and saying, “What if we tried this?” You have a junior developer mindset, a strong curiosity for how things work, and you’re eager to be hands-on with real technology in real venues
• If you love both coding and live events, and you want to grow alongside a team that’s actively shaping new digital experiences for fans, you’re in the right place
• Strong knowledge of Apple iOS, MS Windows, and network technologies, with hands-on experience in troubleshooting hardware and software issues
• Familiarity with IT ticketing systems (e.g., ServiceNow) and inventory management tools is an asset
• Basic understanding of network infrastructure, including routers, switches, and wireless access points
• Self-motivated with the ability to independently troubleshoot and resolve technical issues
• Creative thinker with excellent attention to detail and a proactive approach to problem-solving
• Ability to adapt to a dynamic work environment, with a flexible schedule that includes evenings, weekends, holidays, and extended hours for events and festivals
• Comfortable working in various environments, including crowded venues or outdoor settings

Desirable

• His isn’t a static support position — it’s a hybrid builder/support role where you’ll help develop new tools, support emerging fan tech (like QR-based ordering), and keep core venue technology running smoothly during shows
• You’ll work closely with venue leadership to help design, test, and improve digital workflows, while also jumping in to troubleshoot POS, networking, and staff systems during events
• As we roll out new tools, you’ll help shape the code, test features, collect feedback, and iterate
• We’re building this together — and you’ll be part of the foundation
• This role includes event-driven hours (evenings/weekends/holidays) and occasional extended days for concerts or festivals. A vehicle is an asset for traveling between venues
• Provide onsite IT troubleshooting assistance to venue administrative, operations, and production staff
• Deliver proactive "day of show" IT support to ensure POS systems and access control technologies are fully operational before gates open
• Serve as an onsite IT resource for touring production teams, offering real-time assistance during events
• Identify, track, and help resolve persistent IT issues, escalating to remote support or service delivery teams as needed
• Ensure venue technology problems are reported and addressed promptly, following established escalation procedures
• Assist with deployment, maintenance, and inventory management of onsite IT equipment, including POS terminals, network hardware, and workstations
• Support the extension or upgrade of IT infrastructure for special events such as festivals or private functions
• Participate in seasonal IT preparations, including equipment setup, testing, and validation before events
• Assist with shutdown and winterization activities to ensure equipment is properly stored and maintained
• Develop and demonstrate a comprehensive understanding of venue network connectivity and deployed technologies
• Troubleshoot network-related issues to maintain seamless communication and connectivity across venues
• Help establish clear communication channels between all teams in the venue to ensure IT issues are reported and resolved efficiently
• Work closely with remote IT teams to align on technical needs and implement long-term solutions
• Collaborate on the development and iteration of internal and fan-facing digital tools, including a lightweight venue operations app
• Work with React / Next.js to support UI updates, feature enhancements, and bug fixes in existing codebases
• Assist with backend integrations using Supabase (auth, database, and basic edge functions) to support app features
• Support API connections and data flows related to venue operations, alerts, and fan-facing experiences
• Use Figma designs as a source of truth to help translate approved UI/UX into working application components
• Help test features, validate functionality in live environments, gather user feedback, and iterate quickly