IT Support Analyst, Absolute Security
CA$63.6-71.6k
2-3 days a week in office
Enterprise cyber resilience
Open for applications
Enterprise cyber resilience
1001+ employees
Open for applications
CA$63.6-71.6k
2-3 days a week in office
1001+ employees
Company mission
To help organizations strengthen cyber resiliency.
Role
Who you are
- 2–5 years in an IT support role
- Solid grip on Windows, Mac, Android/iOS, and Microsoft Office (including 365)
- Experience with a ticketing system, Active Directory, and Exchange administration
- Bonus points for Intune, SharePoint & OneDrive, antivirus, asset tracking, encryption, VOIP, VPNs, LAN/WAN, SSO/2FA and chat/conferencing tools
- Extra bonus points for experience with AI tools or automation (like Power Automate)
- A genuine appetite for learning new tech and processes
- A knack for researching and troubleshooting tricky problems
- Some formal IT training or education
- Certifications like MCP or A+ are nice to have, not required
- Strong communication skills and a positive, can-do attitude
- Great organizational and customer service instincts — working solo or on a team
- Comfortable asking for help when you need it
- Solid Word documentation skills
- A self-starter with sharp attention to detail who can stick to process when it matters
What the job involves
- Got a knack for solving technical issues and making people's day a little easier?
- Absolute Security — a leader in cybersecurity — is looking for an IT Support Analyst to join our Vancouver team
- You'll get hands-on experience with a huge range of cutting-edge tech, learn constantly, and never have a boring day
- You'll be a go-to for employees around the world, working out of our downtown Vancouver office 2–3 days a week (hybrid), reporting to the IT Helpdesk Manager
- Giving employees genuinely great IT support — the kind people are happy to leave a good review for
- Becoming an expert with macOS, iOS, Windows, and Android
- Working on the support ticket queue — hitting SLAs, following best practices, and keeping people happy
- Setting up, upgrading, and swapping out laptops, phones, and other gear
- Jumping into project work when it comes up
- Helping keep IT documentation clear and current
- Keeping hardware and software inventory organized
- Taking your turn on the after-hours on-call rotation
- Protect the security and privacy of Absolute and its customers
- Other duties as assigned by management
Our take
Absolute’s software is embedded within 600 million devices worldwide, its cyber resilience platform delivers endpoint-to-network access security coverage and automated compliance solutions. Working with enterprise companies, governments, educational institutions and agencies, it maintains cyber resilience for its clients through factory-embedded endpoints that enable permanent digital connection.
Absolute’s deep-level embedding differs from other cybersecurity solutions that instead act as a layer rather than root tech. Absolute’s permanently connected cyber resilience solutions allow for dynamic self-healing capabilities and it claims to be the only company offering near real-time remediation for security breaches.
This constant protection is clearly a large draw for large and complex organizations. With data breaches on the rise, near-instant self-correction is an important protective measure. Absolute’s 2023 buyout by Crosspoint Capital Partners is also helping to consolidate the company as a leader in cyber resilience.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Recognition: Competitive pay, exceptional benefits, and matching programs for retirement plans
- Development: Training and career development to help you grow, personally and professionally
- Comfort: Bright, modern offices with ergonomic workspaces, and areas for team collaboration and individual focus
- Inspiration: In-office art gallery, seasonally refreshed with a vibrant selection from British Columbia artists
- Refreshments: Free refreshments, from pastries to popcorn to pizza, and a huge selection of hot and cold beverages
- Health: Onsite fitness classes to burn off calories from the free snacks and keep you mentally sharp
- Connection: Monthly social events and an annual retreat to bring the team together and celebrate our wins
- Balance: Work/life balance with flexible time off and Absolute-sponsored events for the whole family
Company HQ
Westlake, Seattle, WA
Leadership
Christy Wyatt
(CEO & President)Also a Member of the Board of Directors at Ericsson and Silicon Labs. Was on the Board for Quotient Technology Inc. and Dtex Systems.
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