Senior Contracts Manager, Lattice
$123.5-154.5k
Excel
Salesforce
Slack
Google Workspace
Senior and Expert level
Remote from US
Employee success platform
Be an early applicant
Employee success platform
501-1000 employees
B2BEnterpriseHRAnalyticsSaaS
Be an early applicant
$123.5-154.5k
Excel
Salesforce
Slack
Google Workspace
Senior and Expert level
Remote from US
501-1000 employees
B2BEnterpriseHRAnalyticsSaaS
Company mission
To build cultures where employees and their companies thrive.
Role
Who you are
- Five or more years of relevant experience negotiating and managing commercial technology agreements, preferably in a high-growth SaaS or technology company. Equivalent combinations of legal, contracts, and business experience will be considered
- Demonstrated ability to independently manage customer-facing SaaS negotiations, including master agreements, subscription terms, data processing agreements, service level agreements, and related commercial documents
- Experience reviewing technology vendor and procurement agreements
- Strong commercial judgment and the ability to distinguish material risk from lower-value negotiating points
- Ability to apply playbooks and policies thoughtfully, identify matters outside established parameters, and present escalation issues with practical recommendations
- Working knowledge of common SaaS contracting issues, including intellectual property, confidentiality, data use, privacy, security, indemnification, limitations of liability, SLAs, warranties, renewals, and termination rights
- Strong written and verbal communication skills, including the ability to explain complex contract issues clearly to business stakeholders and counterparties
- Excellent organizational and project-management skills, with demonstrated success managing a large and changing portfolio of matters with limited supervision
- A collaborative approach and a record of building trusted relationships across Sales, Deal Desk, Procurement, Finance, Privacy, Security, Product, and other functions
- Meaningful experience using AI-assisted tools for contract review, drafting, analysis, knowledge management, or workflow automation, together with sound judgment regarding confidentiality, accuracy, and responsible use
- Proficiency with Microsoft Word and experience with contract lifecycle management and procurement platforms
- Experience with Ironclad, Salesforce, Zip, Google Workspace, Slack, and Excel is preferred
- Experience working with international counterparties and modern privacy and AI regulatory frameworks is a plus
What the job involves
- The Lattice Legal team is looking for an experienced, business-minded Senior Contracts Manager to help lead our commercial contracting function. In this role, you will independently manage a broad portfolio of customer, vendor, partnership, and other commercial agreements while serving as a trusted adviser to teams across the company
- You will be expected to understand Lattice’s business, products, contracting standards, and risk framework well enough to resolve most matters independently, identify practical paths through difficult negotiations, and escalate issues with a clear assessment and recommendation. The right candidate combines strong contract judgment, operational discipline, commercial awareness, and fluency with modern legal technology and AI-assisted workflows
- This is a highly cross-functional role supporting Sales, Deal Desk, Procurement, Privacy, Security, Finance, Product, Partnerships, Marketing, and other business teams. Success requires balancing thoughtful risk management with a practical focus on customer experience, business velocity, and scalable operations
- Independently draft, review, negotiate, and manage a high volume of commercial agreements within Lattice’s contracting playbooks, approval framework, and risk tolerances
- Lead negotiations involving SaaS order forms, terms of service, master services agreements, data processing agreements, service level agreements, amendments, renewals, trials, AI-related terms, termination agreements, and related customer documents
- Review and negotiate vendor, supplier, and service-provider agreements, coordinating with Procurement, Privacy, Security, Finance, and business owners based on the services involved and the risks presented
- Support technology partnerships, integrations, referral programs, sponsorships, events, speaker engagements, and other strategic or marketing relationships
- Serve as a primary point of contact between Legal and business stakeholders, providing practical guidance on contract structure, risk allocation, negotiation strategy, approval requirements, and escalation paths
- Exercise independent judgment to resolve matters within established parameters and promptly escalate material legal, financial, privacy, security, product, or operational risks with a concise analysis and recommended approach
- Partner with Privacy, Security, Product, Finance, and other subject-matter experts to ensure contractual commitments are accurate, operationally feasible, properly approved, and tracked where appropriate
- Manage numerous concurrent negotiations with strong prioritization, responsiveness, and ownership from intake through signature
- Maintain accurate contract records, approvals, metadata, and final documentation across Ironclad, Salesforce, Zip, and related systems
- Identify recurring negotiation patterns, operational friction, and emerging risks, and translate those observations into improvements to templates, playbooks, fallback positions, training, and self-service resources
- Use approved AI and legal technology tools to accelerate contract review, compare proposed language against playbooks, identify issues, support drafting, summarize negotiations, and improve reporting and workflow efficiency
- Help develop meaningful reporting on contract volume, cycle time, negotiation trends, escalations, and other indicators that can improve the contracting function and the broader business
- Stay informed about developments affecting commercial contracting, SaaS businesses, data privacy, AI-enabled products, and contracting technology
Our take
Modern HR departments face many challenges, such as maintaining employee engagement, often across a distributed workforce. Lattice’s people success platform solves this problem.
Lattice enables companies to launch effective performance review cycles, implement OKRs and facilitate manager meetings, all of which are proven to drive engagement and productivity. Lattice’s solutions are now trusted by over 5,000 business leaders, including executives at Reddit, Slack and Cruise. The company is now valued at over $3B, which is a testament to industry confidence in its product.
Since launching a London office in 2021, Lattice has accelerated its international expansion, backed by significant funding. Scaling in this way will be an instrumental part of its future success, allowing the company to compete with rival HR software providers and become central to carving out the new world of work.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Led by a woman
Top investors
109% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jan 2022
$175m
SERIES F
Mar 2021
$60m
SERIES E
Total funding: $329.4m
Company benefits
- Medical insurance, Dental insurance, Disability insurance
Company values
- Ship, Shipmate, Self: We are one team, united by the goal of enabling our customers to thrive. By putting their success first, we strengthen the company as a whole. We collaborate as teammates and prioritize collective achievement above individual gains, ensuring the whole ship moves forward together.
- Own the outcome: We are all company owners. We hold ourselves accountable to achieving our goals, owning both our successes and setbacks. When faced with challenges we are resilient and remain focused on solutions. We believe that true ownership means not just doing the work but taking responsibility for its impact.
- Clear Eyes: We approach our work, colleagues, customers, and ourselves with clarity and honesty. We harness pragmatism as a superpower. We believe that starting from a place of truth will make us successful and happy in the long run.
- What’s Next: We have an insatiable appetite to grow, to improve, and to look for the next horizon. Whenever we arrive at a destination, we see it as the beginning of a new journey. Our work will never be done.
Company HQ
Rincon Hill, San Francisco, CA
Leadership
Sarah Franklin
(CEO)Prior to joining Lattice in 2024, Sarah spent 16 years at Salesforce, while there she held various roles, including President & CMO. She also worked at Amazon Web Services as the Head of Database Product Marketing.
Amy Christensen
(CRO)Prior to joining Lattice in 2025, Amy was GM of americas/Head of Revenue at Asana. She also spent nearly 10 years at LinkedIn, holding various roles including Senior Director of LinkedIn Talent Solutions.
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