Engineering Manager, Parloa
Infrastructure Platform
Conversational AI platform
Be an early applicant
Conversational AI platform
201-500 employees
Be an early applicant
201-500 employees
Company mission
To help companies create outstanding customer conversations with AI because people deserve great customer service.
Role
Who you are
- 8+ years in infrastructure, cloud, or platform engineering, with at least 3 years leading teams, ideally in a SaaS or platform company at meaningful scale
- Hands-on experience with cloud-native infrastructure (Azure, AWS, or GCP), including networking, IAM, Kubernetes, and IaC (Terraform in particular)
- Strong conviction about infrastructure as a product: you think about self-service, reliability at the foundation layer, and giving product teams the primitives they need to move fast without becoming infrastructure experts
- A proven team builder. You know how to hire strong infrastructure engineers, develop them into seniors, and create the conditions for good independent judgment
- Comfortable operating across abstraction layers: you can review a Terraform module, discuss multi-tenant runtime topology at an architecture review, and explain multi-region HA tradeoffs to a non-technical audience in the same day
- Familiarity with compliance-adjacent infrastructure concerns (data residency, network segmentation, audit logging) as they arise in enterprise SaaS environments
- Genuine curiosity about what AI-native infrastructure looks like at scale. The patterns are still being written, and you want to help write them
What the job involves
- As Engineering Manager for Infrastructure Platform, you'll shape how a fast-scaling AI company designs, provisions, and evolves the infrastructure that powers everything
- Your team owns the landing zone, network topology, global traffic routing, IaC modules for self-service provisioning, and enterprise IT integrations
- You'll be the person our product engineering teams rely on when they need infrastructure to move as fast as they do, and the person our enterprise customers trust when they need to know the platform is built to last
- If you want to define what world-class cloud infrastructure looks like inside an AI-native company scaling to global enterprise, this is it
- Hire, develop, and retain engineers who combine deep technical craft with ownership and accountability. Create an environment where people grow fast and hold each other to a high standard
- Own the full infrastructure substrate end-to-end — landing zone, network topology (hub-and-spoke, VPN, peerings), global routing and DNS, IaC module library, and the runner infrastructure that keeps CI/CD moving
- Drive Parloa's multi-tenant deployment architecture forward. Own the runtime abstractions that hide multi-tenancy complexity from product teams. Ensure new regions and customer deployments can be stood up predictably and at pace
- Establish the IaC conventions, Terraform modules, and orchestration patterns that product teams depend on. Make infrastructure self-service without making it unsafe
- Infrastructure Platform sits at the center of the Tech Platform group. Your IaC workflows hand off to DevEx. Your networking and patching posture feeds SecOps. Clear ownership and tight collaboration across those seams is part of the job
- Some of your biggest stakeholders are the sales and customer teams closing enterprise deals in regulated industries. You'll be called on to explain your architecture, your resilience model, and your data residency posture in ways that help our organization move forward
Application process
- Recruiter Interview → Peer Interview → 360° Technical Interview Loop → Bar Raiser Interview
Our take
There is an inherent lack of efficiency in many call centres. This not only creates irritation for customers and negative experiences for agents but, as a result, it harms a company’s reputation whilst generating high costs for businesses.
On a mission to put an end to the madness of a call centre, Berlin-based Parloa offers a conversation AI platform that is changing the way businesses communicate with their customers. Using artificial intelligence, Parloa provides unique solutions for companies that makes their specific service smarter.
The company has attracted impressive funding, most recently in 2025, following a tripling of its revenue growth and a 2023 entry into the US market. This investment will be used to scale its operations across the US and EU and will support its product enhancement initiatives.
Steph
Company Specialist at Welcome to the Jungle
Insights
140% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2026
$350m
SERIES D
May 2025
$120m
SERIES C
Total funding: $569m
Company benefits
- Opportunity to build and scale your career at the intersection between sales and product in a dynamic and growing startup on its journey to become the international leader in SaaS platforms for Conversational AI
- Be part of a dynamic, driven and international team with flat hierarchies and collaborative company culture and set new industry standards in customer communication
- Competitive salary
- Training and development budgets which can be used for conferences, attending development courses to ensure continuous professional growth
- Flexible working hours and possibility to take additional vacation days
- A great company culture with regular team events, games night or other social activities
- And last but not least: a beautiful office with flair in the heart of Berlin with all the conveniences, such as adjustable desks, social area, fresh fruits, cereals and drinks
Company HQ
Kollwitzkiez, Berlin, Germany
Leadership
Malte Kosub
(Co-Founder & CEO)Previous co-founder and Managing Director for both Future of Voice and Wandnotiz.
Salary benchmarks
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