Desktop Support Specialist, Flexera
$50-60k
Office located in Itasca, IL
IT management solutions
Be an early applicant
IT management solutions
1001+ employees
Be an early applicant
$50-60k
Office located in Itasca, IL
1001+ employees
Company mission
To help IT executives turn insight into action.
Role
Who you are
- Proficiency with tools like Microsoft Autopilot, Intune, and Microsoft 365
- In-depth knowledge of networking protocols (TCP/IP, DNS, DHCP, wireless)
- Strong customer service orientation and practical communication skills
- Technical certifications (A+, ACMT, MCSA Desktop, etc.) are a plus
- Needs to be able to multitask effectively while maintaining attention to detail
- Adaptable and flexible with on-call rotation and travel requirements
- Strong organizational, time-management, and problem-solving abilities
- Proactive in skill development and staying current with industry certifications
What the job involves
- The Desktop Support Technician provides technical support for all business users across all end-user devices, including laptops, desktops, smartphones, tablets, printers, and all related peripherals
- Support of end-user software, including Microsoft Windows, macOS, Microsoft Office, Microsoft Teams, Microsoft o365, Adobe applications, and other business software, is also required
- Technical Support: Provide comprehensive support for end-user devices, software, and peripherals
- Hardware Deployment: Use tools like Microsoft Autopilot for provisioning and maintaining hardware systems
- Software Compliance: Enforce compliance standards and manage endpoint protection
- Troubleshooting: Diagnose and resolve issues in a mixed OS environment (Windows and macOS)
- Documentation & Inventory: Maintain accurate setups, inventory, and resolution records
- Collaboration: Work effectively in high-paced team environments and support global operations
Our take
Flexera is an IT solutions company for businesses looking to maximize the potential of their technology investments. Spun out of legacy company InstallShield dating back to 1987 and its leading software product Flexnet Manager, Flexera offers a range of solutions including IT asset management, IT visibility, and cloud migration.
It’s the latter that in the present day seems to be the most popular product from not only Flexera, but competitors too. Flexera was cited in the summer 2022 by Information Services Group as a global leader in hyperconverge infrastructure solutions (HCI) systems, that uses cloud computing as a basis for its build.
The company has been a shapeshifting entity on the market for decades now, with a flexible range of services that in 2023 include the Flexera One FinOps, a solution for the strengthening of cloud central teams. Flexera also saw a buyout by private equity firm Thoma Bravo to the sum of $2.9 billion in 2020. The large company boasts 50,000 customers worldwide and offices in Asia Pacific and Northern Europe, having acquired a healthy rostrum of IT companies over the years.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 5 rounds)
Feb 2013
$15.6m
SERIES D
Sep 2010
$25m
SERIES C
Total funding: $62.1m
Company benefits
- Health and mental wellness
- Competitive time off and new-parent support
- Retirement and employee investment program
- Student loan debt relief and tuition reimbursement
- Be part of the diversity council, have fun and give back
Company values
- Candor - Flexera is direct and open, holding each other accountable.
- Keep Score - Flexera measures its successes, learns from its failures and is accountable.
- Passion - Flexera inspires with its curiosity, love of learning, relentless focus and integrity.
- Celebrate Success - Flexera recognizes people who do extraordinary things.
- Professionalism - Flexera strives to improve, add skills and hold itself to the highest ethics.
- Give Back - Flexera seeks to have a charitable impact at the local, regional and national levels.
Company HQ
Addison Township, Itasca, IL
Articles
Leadership
Jim Ryan
(CEO)Currently Co-Founder of the Do Great Things Initiative and Operating Advisor at Thoma Bravo.
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