Customer Experience Agent, Gett
More information about location
SaaS platform for mobility providers
Job no longer available
SaaS platform for mobility providers
501-1000 employees
Job no longer available
More information about location
501-1000 employees
Company mission
To solve the most complex, real-life problems of urban transportation, to challenge the norms of the industry with technology and move it into the future.
Role
Who you are
- Experience of working in a contact centre/ call centre environment
- Able to work well under pressure, showing resilience and good time management skills
- Ability to prioritise workload, whilst being organised and efficient
- Excellent communication skills, both verbal and written
- Good attention to detail, and able to solve problems
- Experience within the transport or travel industry is useful but not essential
What the job involves
- Our team is integral to the success of how we travel in the UK and around the Globe. You are an integral part of the 24/7, 365 days a year customer service, drivers support and dispatch service
- The Customer Experience Agent acts as a liaison between Gett, its drivers, clients and passengers. Customer Experience is key to the delivery of our service commitments and is vital in your approach towards your duties
- Shift pattern: 7am - 3pm
- 5 out of 7 days a week with a month of weekends every 3rd month
- Predominantly working from home but you will be asked to visit the London office once a month
- The role is entirely customer facing, part of your responsibility is the key to growing the business and developing a reputation for service excellence, and acting like a role model in both action and attitude.
- Whilst this is a customer service role, 70% of contact is with drivers who require technical assistance
- Effectively managing customer contacts across various channels of communication, including telephone, e-mail, chat, and social
- Achieving high levels of accuracy and quality of work, whilst challenging yourself to exceed targets
- Efficiently handling customer complaints with empathy, knowledge and understanding
- Completing customer booking requests in a friendly, professional, and timely manner
- Working positively across teams and departments to help solve customer queries
Application process
- Application Stage - We aim to get back to you within 3 working days however this may take a little longer due to volume of applications, please bare with us
- Talent Screen - (20-30mins) Our Talent Partner Izzy will be asking around your customer support experience, value based questions, as well as your motivation for joining Gett
- Hiring Manager (45mins) - Your hiring manager will deep dive into your experience as well as qualify you against competencies for the role
Our take
Gett is a corporate transportation company that connects customers to ground travel services. As a SaaS cloud solution, Gett offers the unique ability to consolidate any collection of vendors, in-country and globally, on a single booking platform. Whether for on-demand ride-hailing, taxi, chauffeur, or limousine services, the company provides its enterprise clients with a best-in-class app and advanced back-end technology that consolidates all options across 100 countries, typically saving 30% of global ground travel costs.
Gett aims to drive positive change for both people and the planet. Its technology substantially reduces harmful emissions by lowering ‘dead mileage’, the distance each taxi does before picking up a fare and they are 100% committed to recycling - all of its facilities are equipped with recycling services and they only use recycled products.
Founded in 2010, Gett has always forged strong relationships with corporate clients. Immediately after launching the consumer app in 2010, Gett signed its first corporate customer. After a SPAC agreement in 2021, Gett is now available in over 1,500 business centres across Europe, the United States, and Canada and over 15,000 corporations, including a quarter of the Fortune 500, enjoy the benefits of its services. In 2024, the company was acquired by Israeli firm Pango, drawing more wind to its sails as it expands.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-6% employee growth in 12 months
Company
Funding (last 2 of 11 rounds)
Jan 2021
$15m
LATE VC
Jul 2020
$100m
SERIES F
Total funding: $808m
Company benefits
- Enhances maternity and paternity leave
- Taxi credit (obviously!)
- Private Health Insurance
- WFH Allowance
- Flexible schedule (2days a week in the office)
- 1 x Wellbeing days per quarter
- 2x Volunteer days per quarter
- Birthday Off🎂
- Pension up to 7%
- 25 days holiday (excl. bank holidays)
- Gett flexi - the last Friday of every month as an additional day off (that's an additional 12 days!)
Company HQ
Holborn, London, UK
Leadership
Matteo de Renzi
(CEO)Previously the Managing Director of Ground Transportation Management at Gett. Before Gett, Mateo was on the Board of Directors for idroplani, the CEO of BP Pulse and Implementation Lead at McKinsey & Company.
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