IT Support Administrator, Affirm
$80-100k
+ ESPP
More information about location
Buy-now-pay-later card for online and in-store
Be an early applicant
Buy-now-pay-later card for online and in-store
1001+ employees
Be an early applicant
$80-100k
+ ESPP
More information about location
1001+ employees
Company mission
To deliver honest and transparent financial products that improve users' lives.
Role
Who you are
- Our ideal candidate excels in troubleshooting and problem-solving, with respect for compliance, and documentation
- Experience with macOS administration and support
- Ability to improvise and find immediate solutions
- Experience managing formal ticketing systems
- Experience administering SaaS technologies
- Flexibility to work with all types of technology
- MacOS, Windows, Printers, Network devices, etc
- Experience with machine and account provisioning and deprovisioning
- Experience managing Enterprise security:
- Endpoint security—disk encryption, OS firewalls, laptop/mobile lockdown
- Email security—tools for signed/encrypted email communication
- Mobile device management technologies
- Willing to grow, learn, and be proactive in finding new, efficient solutions
Desirable
- Experience administering Google for Business
- Self motivated to learn and advance their career within IT
- Experience with AV systems
- Ability to explain difficult technical concepts without being condescending
- Apple Certified Associate or ACSP certification
- Automation and scripting experience
- Goes above and beyond the traditional IT role to assist the office, and greater company to run at maximum efficiency
- Confidence to maintain office IT infrastructure on their own, as needed
What the job involves
- The IT team helps keep Affirm’s people productive, connected, and secure by supporting the technology employees rely on every day
- We manage and support end-user devices, enterprise applications, office technology, and IT infrastructure while maintaining a strong focus on security, compliance, and a seamless employee experience
- Our team works across a broad range of technologies and partners closely with employees throughout the company to troubleshoot issues, improve processes, and build reliable, scalable solutions as Affirm grows
- We’re seeking a flexible IT Support Administrator to help manage and support Affirm’s New York City office and technology infrastructure
- As a Support Administrator of a rapidly growing company, you will be the backbone of IT, with efficiency, security, and customer satisfaction being your primary objectives
- Locally support and troubleshoot users within our NYC office
- Remotely support and troubleshoot our end user’s problems
- Educate on and enforce our IT compliance and policy obligations
- Maintain our Zoom Rooms and AV hardware within conference rooms
- Monitor for security threats and malware, staying ahead of the curve to protect our users
- Occasionally maintain the in-office, local network infrastructure
- Maintain enterprise systems and company IT assets such as servers and desktops
Our take
Affirm offers point-of-sale loans to consumers, working with merchants like Shopify, KAYAK, and Walmart. Buy now, pay later transactions have grown in popularity in recent years, and this business is tapping into the market with a totally different approach to credit - by delivering the Affirm card, the first US debit card with the option to pay-over-time.
Serving over 21 million consumers and over 300,000 merchants, the company offers flexible payback options ranging from 3 to 36 months. The interest rates run between 0% and 30%, so, while they are not necessarily the cheapest option, Affirm prides itself on having no fees for late payments, no hidden charges, and total transparency about what people will pay before they take out a loan.
Affirm collects payments from the customers and pays the merchants directly, shouldering the risk itself. The company has boosted its market share, expanding its availability beyond the US to include most of Canada, and continues to launch new features and create new partnerships towards bettering its offering.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-11% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Sep 2020
$500m
SERIES G
Apr 2019
$300m
SERIES F
Total funding: $1.1bn
Company benefits
- Compensation: We have a simple, flexible, and transparent remote-first compensation structure so you can make the best decisions for yourself and your family
- Spending Wallets: Access tech, food, lifestyle, and family planning wallets for your expenses
- Supportive Communities: Get involved with our employee resource groups and community groups
- Remote-first Workforce: If your role is remote, you can set up shop anywhere in your home country
- Generous Time Off: Take the time you need when life happens
- Health Benefits: Get a plan that fits your needs
- Mental Healthcare: Take care of your mind with great mental health programs
- Parental Leave: Birth and non-birth parents get 18 weeks’ paid leave. Plus, a 4-week return-to-work transition program, at full base pay
- Away Days: We offer 20 company-wide paid days off—which help our teams collectively pause to recharge
- Learning & Development: Engage in exciting learning programs to level up your growth
Company HQ
Chinatown, San Francisco, CA
Leadership
Max Levchin
(Co-Founder & CEO)Has founded/co-founded numerous companies, holding various executive positions at each, including Paypal, Slide, Glow, HVF Labs, and SciFi VC. Also worked at large brands including Google, Yelp, Yahoo, and Evernote.
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