Renewals Manager, GitLab
Public Sector
$59.5-105k
One DevOps platform
Be an early applicant
One DevOps platform
1001+ employees
Be an early applicant
$59.5-105k
1001+ employees
Company mission
To make it so that everyone can contribute. When everyone can contribute, users become contributors and we greatly increase the rate of innovation.
Role
Who you are
- This is a strong fit if you enjoy managing a high volume of work with precision, operating effectively in a remote environment, and helping customers navigate complex procurement and compliance requirements
- Experience owning renewals, account management, or customer success motions for complex SaaS accounts in a customer-facing B2B environment
- Experience working through a distributor or channel partner ecosystem, with the ability to manage the commercial and relationship complexity of partner-led transactions
- Familiarity with the US Public Sector, including Federal, State, Local, or Education buying processes, contracting vehicles, and compliance-related requirements
- Excellent organizational skills with the ability to manage many concurrent opportunities, stakeholders, and deadlines while maintaining accuracy
- Proficiency using Salesforce or a similar CRM platform for pipeline management, forecasting, and activity tracking
- Working knowledge of contract renewal processes and tools such as CPQ tools, subscription management systems, or billing platforms
- Clear written and verbal communication skills for customers, partners, and internal stakeholders, including executive audiences
- A self-directed and team-oriented approach, with the ability to work effectively in a fully remote, asynchronous environment
What the job involves
- As a Renewal Manager, you will help GitLab retain and grow a complex book of US Public Sector accounts across Federal, State and Local, and Education customers
- This role sits at the intersection of customer success and sales
- You will own the renewal process from early outreach through booking, mitigate renewal risk before it becomes urgent, and identify opportunities for expansion, services, and training that deepen customer value
- You will work closely with Account Executives, Customer Success Managers, and distributor and channel partners to deliver accurate, on-time renewals in a fast-moving remote environment
- In your first year, you will build trust across your book of business, bring discipline to pipeline and forecasting, and create consistent renewal motions that support customer success, risk mitigation, and long-term adoption of GitLab in the US public sector
- You'll own the full renewal cycle for a high-volume portfolio of US Public Sector accounts, from early engagement through quoting, negotiation, procurement, and booking
- Manage renewal quotes, order forms, and amendments in alignment with GitLab policies and public sector procurement requirements, including FedRAMP considerations and relevant contracting vehicles
- Maintain accurate pipeline and forecast data in Salesforce, including stages, close dates, amounts, and risk status
- Assess adoption signals, usage trends, and customer context to identify renewal risk early. Build and track mitigation plans with account teams and customer success partners, with clear owners, timelines, and next steps
- Coordinate customer check-ins focused on realized value, deployment health, and upcoming renewal milestones
- Identify opportunities for expansion, cross-sell, professional services, training, and consolidation within your book of business
- Work cross-functionally with Account Executives, Customer Success Managers, Solution Architects, Professional Services, distributors, and channel partners to move renewals and growth opportunities forward
- The US Public Sector team enables government and education organizations as they modernize how they build and deliver software
- We work with customers navigating complex procurement environments while helping them adopt GitLab as the one DevSecOps platform — improving collaboration, reducing manual processes, and delivering secure software faster
- We partner closely across sales, customer success, services, and the channel ecosystem, operating asynchronously in a remote environment to support public sector missions with consistency and transparency
- A key focus is helping agencies and institutions balance security, compliance, and operational efficiency as they scale digital transformation with GitLab
Our take
GitLab is an open-source collaboration platform for developers. It enables teams to build code quickly from anywhere without compromising on security or quality. GitLab already has an estimated 30M+ users from all over the world.
According to a 2021 GitLab report, 60% of developers can release code 2x faster with DevOps platforms that bring teams together and accelerate processes. It stands out by catering to programmers of all experiences. Gitlab's version control system helps streamline the process of creating, maintaining, and deploying code, whoever you are.
GitLab was in the right place to capitalise on the recent trend toward rapid digital transformation and remote working. This trend is expected to grow, and with it, GitLab's popularity. With its successful 2021 IPO and the patronage of major brands such as Nasdaq and Jaguar Land Rover, GitLab is expected to solidify its position as the go-to platform for development teams.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Sep 2019
$268m
SERIES E
Dec 2018
$20m
SERIES D
Total funding: $434.7m
Company benefits
- We offer benefits to manage your health, wealth, and well-being regardless of location
- Flexibility in schedule to be there for life’s important moments
- Equity compensation & Employee Stock Purchase Plan offered
- Generous Paid Time Off
Company HQ
Financial District, San Francisco, CA
Leadership
Sid Sijbrandij
(CEO)Studied Physics at the University of Twente. Interned at P&G and IBM. Was Lead Architect at the Netherlands' Ministry of Justice from 2009 to 2012. Founded app store Comcoaster in 2008, and then co-founded GitLab in 2012.
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