Operations Program Manager, Stripe
Tax Products
$122.2-183.3k
More information about location
A financial infrastructure platform for businesses
Be an early applicant
A financial infrastructure platform for businesses
1001+ employees
Be an early applicant
$122.2-183.3k
More information about location
1001+ employees
Company mission
To increase the GDP of the internet
Role
Who you are
- The successful candidate flourishes in a fast-paced, collaborative environment and is excited to solve sensitive, complex user problems
- 8+ years of experience in operational, product, consulting, or project management roles
- A strong sense on how to scale great user experiences and can design and continuously improve operational processes
- A history of building scaled, proactive, users-first support solutions
- Have experience executing and delivering complex operational projects working directly with diverse, distributed teams and their cross-functional stakeholders
- Enjoy a fast-paced work environment and crafting rapid and strategic fixes to high intensity, sensitive problems
- You have strong written and verbal communication skills with strong empathy for solving user problems
- Data driven decision making is your happy place
- Are comfortable navigating through ambiguity, and have a keen eye for detail and a high bar for quality
- Have a tactical, empathetic mindset and are a curious, resourceful, self-starter
Desirable
- Proficiency in SQL, Splunk or equivalent query languages
- PMP certification or other relevant business management certifications
- Previous Tax, regulatory, or compliance experience or experience in a high growth technology company
- Comfort with some technical troubleshooting
What the job involves
- Tax Operations delivers systematic & scalable support for Stripe’s user tax reporting collection & compliance processes & products
- We exist to strengthen Stripe’s operational backbone and help the company adapt to a changing environment, anticipate and respond to challenges, and advocate for the needs of our users
- We focus on identifying tax compliance work that needs to be operationalized and use our partnership model to scale these workflows and processes
- This team is focused on operationalizing customer support and internal efficiency for tax products & processes such as:
- Yearly user tax reporting requirements (ie. US forms 1099, CP2100, FATCA)
- User onboarding tax information & form collection (ie. US forms W-8, W-9, global VAT ID)
- Large scale, user outreach tax projects
- Tax product & process launches & updates
- Stripe is looking for a senior program manager to join Tax Operations to work closely with our Operations, Policy, Product, & Engineering teams, in addition to multiple other stakeholders across Stripe to deepen the operational foundations enabling successfully scaled Stripe support and internal processes for existing and newly launched tax compliance products and programs
- As a result, you’ll ensure the Stripe user experience is always top of mind and impact on their business is minimized
- Build scaled support and continuous improvement for product & process launches including working with cross-functional teams to stand up user-facing, vendor, and internal documentation, training, and workflows, along with support forecasting and associated planning
- Manage the completion of milestones and delivery of large-scale, cross-functional, user-facing and internal initiatives
- Prepare data analytics to monitor trends on key user support indicators of product health and deliver data-driven product and support improvements
- Refine tools, strategize and organize processes and education to increase the quality of the user experience; identify and prevent possible gaps in compliance with regulatory standards and successfully collaborate with multiple Stripe teams to execute proactive prevention strategies and action plans
- Manage the end-to-end life cycle of tax reporting product launches; including scoping requirements and features, design review, testing, launch, post-launch support, and product and support feedback and improvements
Our take
Stripe, nowadays a FinTech giant, spent the first few years since its founding building up its payments business, which primarily consisted of providing an API to eCommerce businesses so that they could easily integrate a payments option in their apps or websites, where before there was none.
More recently, Stripe has started to accelerate its growth with a significantly larger range of financial services including cash advances and credit cards. They also plan to build incorporation services, fraud protection, and more, diversifying its revenue away from payments and differentiating itself from its competitors.
To further expand its position, the company is looking to triple its presence in Ireland, and extend its services to countries with vast customer potential, including Brazil and India. Its latest venture, coming atop significant new funds, is to partner with OpenAI, the company behind ChatGPT - a win-win collaboration that will monetize OpenAI’s flagship products and at the same time enhance Stripe with GPT-4, as it moves forwards with intentions to "build the payments foundation for tomorrow's AI economy."
Freddie
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
-5% employee growth in 12 months
Company
Funding (last 2 of 13 rounds)
Mar 2023
$6.5bn
GROWTH EQUITY VC
Mar 2021
$600m
SERIES H
Total funding: $8.7bn
Company benefits
- Unlimited paid time off policy
- Work from home opportunities
- Comprehensive mental, physical and medical health plans
- Fertility benefits and parental leave
Company values
- Built for builders - The best reason to work at Stripe is that you will have colleagues who support and challenge you to do the best work of your career. We combine a big-picture mindset with obsessive attention to the details, down to the last pixel, API parameter, and word.
- An environment of growth - We care about results more than CVs. We value managers who remain experts while developing talent and designing successful orgs. You can also have a big impact and advance far without managing anyone. We want you to take what you’ve been hired to do, and show us how it’s done – you might create something we never would have imagined. We have had account managers start a publishing arm, interns who have run business units, and hackathon participants who have built company-defining products.
- Fast-paced, detail oriented - We balance innovation with scrupulous attention to every bit and byte involved in the movement of money – because we can’t do our job well unless we do both. When we started, we emailed every API error to everyone at the company. Now, we have more than 250 million API requests a day – and we still care about each one.
- Voraciously curious - We wish there was a book that described what we need to do next (we’d even publish it), but since there isn’t, we all have to write it together. You will need to find answers to questions you’ve never been asked before. Sometimes, you will be the first person ever to contemplate a particular problem. We want people who devour books for fun and approach new challenges with eager curiosity.
Company HQ
SoMa, San Francisco, CA
Articles
Leadership
Patrick Collison
(Content Strategist)Studied maths at MIT before founding Stripe. Also on the board of the Long Now Foundation.
John Collison
(President)Studied at Harvard but dropped out to found Stripe.
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