Customer Success Specialist, Coverflex

• Has a Bachelor's degree or equivalent work experience
• 2+ years experience in a customer support, customer success or similar role, ideally in a B2B or SaaS environment
• Is native in Spanish and fluent in English (the first to communicate with customers and the second within the company)
• Has amazing communication skills, both written and verbal
• Shows strong problem-solving abilities and a commitment to delivering high-quality support
• Has technical proficiency and/or the ability to quickly learn and understand software products
• Should also have the ability to conduct webinars and create clear, effective materials
• Is self-motivated, highly organised, and capable of multitasking in a fast-paced environment
• Is a collaborative team player with a customer-centric mindset
• Has expertise in typical CS tooling stack like Hubspot, Vitally (or similar), Zendesk, etc

Desirable

• Be the point of contact for companies during the onboarding process and well as other post-sales activities (day-to-day support, relationship management, adoption of the product)
• Become a product expert on Coverflex and how our platform can be used, empowering companies to create a custom compensation package, democratise the access to flexible benefits and unlock more value to both company managers and employees
• Understand the specific needs of each customer and assist them in maximising the benefits of the Coverflex platform
• Conduct webinars and assist in the preparation of communication and onboarding materials to facilitate a seamless onboarding process for our customers
• Identify opportunities to create and update content in our Help Center to improve support for both our customers and internal teams
• Engage with company managers through emails, tickets and other communication channels, educating them about the value of Coverflex's offerings
• Act as a critical link in identifying and reporting product bugs and feature requests, ensuring accurate escalation to the relevant teams when necessary

• CV Screening
• Interview with hiring manager & People
• Interview with CS + Sales Management
• Peer conversation (optional)
• Final interview round with CEO