Customer Support Agent, Burner
$21 - $25 an hour
App for creating temporary phone numbers
Be an early applicant
App for creating temporary phone numbers
21-100 employees
Be an early applicant
$21 - $25 an hour
21-100 employees
Company mission
To build best-in-class software products that empower millions of customers with better control of their privacy,c communications, and identity.
Role
Who you are
- A positive attitude with an inordinate amount of patience
- Exceptional reading, listening and writing skills.Loves solving problems with a high attention to detail
- Desire to work in a fast-paced startup on a small, highly collaborative team and can adapt to changes quickly
- Knowledge/experience with troubleshooting difficult technology issues
- Adapt to and troubleshoot new processes, issues, and features
- Experience with software such as Google Docs, Slack, etc.Experience with Customer Service Software (Desk, ZenDesk, Help - Scout, etc.)
- Access to consistent, reliable internet/WiFi is a must
- Weekday & Weeknight availability
What the job involves
- We are looking for an experienced Customer Support Agent who will be responsible for maintaining a high standard of customer satisfaction while representing the voice of the company.
- A successful candidate would be a customer-oriented service professional with technological skills/interests who is excited to solve problems and “wow” our customers
- This is a remote position that consists of a maximum of 40 hours per week. Training and duties will be remote with expectations of the ideal candidate to have a high level of ownership, self motivation and accountability
- Maintain a vast knowledge of the Burner product and any campaigns or experiments for the product; work directly with our product team as our customers’ representative
- Identify and analyze issues using our proprietary tools to determine the underlying cause/s and respond to the customer accordingly with concise next steps
- Collaborate with other agents to resolve issues and respond to cases in a timely, accurate, and professional manner
- Follow internal guidelines for appropriate customer communication
- Stay current on best practices, all things privacy related as well as enlightened hospitality
- Troubleshoot and recreate customer app issues and ticket them to engineers
- Handle App Store & Play Store reviews while maintaining a professional tone
- Have the ability to bring someone new to our product and implement a product that will better our customers
Our take
Whilst burner phones have an understandably shady reputation, the ability to make and receive calls & texts whilst protecting your personal information has a broad and by-the-book range of use cases. Not only does it promote better security when giving out your number - say for online dating, or putting up Craigslist ads - it also tallies with a broader push towards data protection more generally.
The Burner app, started by Ad Hoc Labs back in 2012, has been offering this service long before data privacy became a hot-button topic. The app reroutes incoming calls to a temporary number purchased by users, and it is then forwarded to their device.
Burner appears to have been growing steadily since launching back in 2012, adding features like the ‘GhostBot’ and inter-app connectivity. It remains one of the go-to burner number apps, in a market that has been growing since its launch. With competitors like Hushed and CoverMe offering more options globally, and Sideline offering its service for free, Burner may have to stay focused on sharpening its offerings to stay ahead.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (1 round)
Oct 2013
$2m
SERIES A
Total funding: $2m
Company benefits
- Be Well: Full health and dental coverage for employees, dependents, and domestic partners
- Invest in Your Future: Get a 401k with a 4% company match
- Develop Your Career: Invest in your future with paid training, conferences, and online learning
- Get Fully Equipped: Apple laptop, test devices, second monitor - get whatever you need to do your best work
- Work in Style: Get a stipend to improve your remote setup, or use our safety-first office space in LA
- Lots More: From parental leave to charitable giving matches, and more
Company HQ
Silver Lake, Los Angeles, CA
Leadership
Greg Cohn
(Co-Founder & CEO)Previously co-founder at Auctions for Change, then joined Yahoo! as the Director of Strategy and Business Development. Moved on to serve as their Senior Director, Global Head of Product for Social Monetization & Games.
Will Carter
(Co-Founder)After working as Director of Technology at iconmobile LLC, they worked as a Senior Researcher at Nokia. They then moved on to the role of Director at Nodesnoop Labs.
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