Regional Manager of Customer Success, Okta
SLED
$199-299k
OTE
Management platform securing resources from cloud to ground
Open for applications
Management platform securing resources from cloud to ground
1001+ employees
Open for applications
$199-299k
OTE
1001+ employees
Company mission
To improve the connections between people and tools to make companies more productive and secure.
Role
Who you are
- We are seeking a proactive, visionary leader who thrives in a fast-paced environment and is passionate about building bridges between technology and public service
- Proven Leadership: 5+ years of experience in a leadership or management capacity , with a demonstrated track record of developing high-performing teams across diverse regions in a SaaS company
- Public Sector Domain Expertise: 10+ years of experience in Customer Success or Account Management specifically within the Public Sector
- Security & Compliance Fluency: A deep understanding of the government’s identity-centric security requirements. Familiarity with frameworks such as CJIS, HIPAA, as well as State-level "StateRAMP" requirements, is highly preferred
- Strategic Alignment: Ability to think strategically about account management and align initiatives with broader business objectives and customer retention goals
- Executive Presence: Exceptional interpersonal skills with the ability to build trust and influence stakeholders at all levels, including government executive leadership
- Analytical Rigor: Strong analytical skills to assess customer health data and feedback, translating those metrics into actionable insights for the team
- Operational Agility: The ability to thrive in a cross-functional environment, managing multiple priorities while collaborating with Sales, Product, and Support teams
- Customer Advocacy: A relentless passion for delivering exceptional service and ensuring customers realize the full value of their investment
What the job involves
- As the Regional Manager, Public Sector Customer Success, you will lead and scale Okta’s SLED (State, Local, and Education) team during a pivotal era of digital transformation
- You will be responsible for a portfolio of large enterprise accounts, developing strategies that don’t just drive retention and expansion, but ensure our public sector partners achieve secure, seamless identity for their constituents
- Team Leadership & Mentorship: Lead and manage a team of Customer Success Managers, providing consistent guidance, mentorship, and performance feedback to build a high-performing unit. You will be responsible for fostering a collaborative, customer-focused culture that aligns with Okta’s core values
- SLED Strategic Execution: Help define and execute a strategy tailored to the unique needs of the Public Sector, focusing on long-term customer retention, satisfaction, and revenue growth. This includes equipping your team with specialized playbooks for onboarding and adoption that account for government-specific timelines
- Value Realization: Deploy specific strategies focused on identifying customer value and accelerating the realization of that value, ensuring SLED organizations achieve their mission-critical goals with Okta
- Cross-Functional Advocacy: Collaborate closely with Sales, Product, Customer Support, and Marketing to ensure a seamless journey for the customer. You will act as a bridge, ensuring that unique government security requirements and product feedback are communicated back to our internal teams
- Revenue & Growth Strategy: Partner with the Sales team to identify upselling and cross-selling opportunities, maximizing customer lifetime value while navigating the complexities of public sector procurement and budget cycles
- Data-Driven Optimization: Utilize customer feedback and data analytics to identify trends, challenges, and opportunities within the SLED territory. Leverage these insights to inform strategic decisions and continuously enhance the overall customer experience
Our take
Okta started off as an identity company where organisations, large and small, could tap into the company to have a single sign-on interface to access all cloud applications now centralised. Okta has since expanded to provide identity management at the device as well as the server level.
The new approach towards network security is increasingly based on identification and authentication, and Okta is on track to become the go-to vendor in the space. It aims to do so by developing products that enable people to access applications and other tools more smoothly and securely than ever before.
Okta has taken strides towards expansion through significant employee growth and shuffling executive leadership. The company has also made lateral moves such as tackling governance concerns, opening up new paths for revenue.
Freddie
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Sep 2015
$75m
SERIES F
Jun 2014
$75m
SERIES E
Total funding: $229.3m
Company benefits
- Work from home opportunities
- Health + Wellness
- Financial Benefits
- Pay + Incentives
- Time Off
- Everyday Living
- Resources
Company HQ
The East Cut, San Francisco, CA
Leadership
Todd McKinnon
(Co-Founder & CEO)VP of Development at Salesforce.com and has nearly a decade of experience in various engineering and leadership roles at PeopleSoft.
Frederic Kerrest
(Co-Founder & Vice Chairman)Worked in Sales and Business Development at Salesforce.com, and previously co-founded high-tech consulting firm Meridian Global Solutions.
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