Client Success Specialist, BlackCloak
$60-80k
Digital executive protection for executives
Open for applications
Digital executive protection for executives
21-100 employees
Open for applications
$60-80k
21-100 employees
Company mission
To protect the digital lives of those at great risk.
Role
Who you are
- The ideal candidate will also have a strong interest in furthering their knowledge in cybersecurity and privacy and has a passion for delivering outstanding and memorable experiences and delighting clients always
- 3 years of experience in a Customer Success or IT help desk role
- Experience working with executive level clients is a plus
- 2+ year(s) of relevant experience, preferably in areas such as cybersecurity, privacy, identity theft, fraud, data breach management, or risk and compliance is a plus
- CompTIA Security+ or similar security experience is a plus
- Ability to display highly developed customer service soft skills including empathy and relationship building skills
- Ability to work under pressure, organize and prioritize responsibilities
- Ability to work in a remote environment with a high degree autonomy
- Attention to detail and accuracy is a must
- Exceptional verbal and written communication skills; must be able to resolve client issues via phone and/or email
- Willingness to travel in limited circumstances
What the job involves
- As a Client Success Specialist, you’ll be responsible for communicating directly with clients, primarily through phone, video conference, and email
- You will work closely with our internal Product and Cybersecurity teams to ensure a flawless experience with BlackCloak from the beginning
- Reporting directly to the Client Success Team Lead, you will help to ensure the successful adoption of the BlackCloak platform and participate in activities to drive on-going value for the client
- Support the Client Success team to ensure individual, team, company and client success
- Participate in client onboarding sessions
- Assist in the creation of client onboarding materials and follow-up activities
- Conduct periodic outreach to existing clients to ensure clients are utilizing the BlackCloak platform to its fullest extent
- Assist with responding to customer inquiries and coordinating resources to meet those needs
- Participate in client support sessions
- Manage and record client interactions within the BlackCloak set of Client Success tools
- Contribute to client communications and education initiatives
- Maintain working knowledge of BlackCloak’s solutions, platform features, and best practices
- Support external and internal customer-facing initiatives and events
- Participate in on-call shifts for client support, including nights and weekends, or as needed
Our take
As international cybersecurity efforts have strengthened corporate and state environments, cybercriminals are focusing more on individuals. High-net-worth and high-profile individuals are softer targets. And, whilst cybersecurity and defence companies focus on protecting larger networks, these people do not have a platform to fortify their digital assets.
BlackCloak provides this missing safety with digital executive protection for family offices and individuals, delivering a triple-pronged suite of digital guidance, concierge and automation tools. Its data hardening and financial safeguarding are complemented by location tracking and cyberstalking protection, reaching out of the digital space and into physical protection too.
The company differentiates itself in the crowded cybersecurity market by this focus on the individual over the company. And, with 28% of ultra-high-net-worth families, family offices and family businesses experiencing cyberattacks, it has a lot of potential. Investors think so too, investing funds that will be directed into further enhancing its platform.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 4 rounds)
Sep 2024
$17m
SERIES B
Jul 2021
$11m
SERIES A
Total funding: $30.7m
Company HQ
Central Business District, Orlando, FL
Articles
Leadership
Christopher Pierson
(Founder & CEO)Currently a Distinguished Fellow at Ponemon Institute and National Advisory Board Member at SecureWorld Expo. Was a Board Advisor at ViewPost and sat on the Advisory Committee for Data Privacy and Integrity Advisor for the US Department of Homeland Security.
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