Senior Program Manager, Instacart

• 5+ years of experience in program management, operations, product management, or consulting, with a demonstrated ability to lead high-profile, cross-functional initiatives and deliver impactful results
• Proven ability to lead initiatives across technical and non-technical teams in a fast-paced, ambiguous environment, including experience contributing to Product & Engineering roadmaps
• A data-driven problem solver capable of analyzing complex datasets to identify pain points, prioritize opportunities, and deliver impactful solutions
• Strong communication and stakeholder management skills to influence decisions and achieve alignment
• Creativity in problem solving, inspired by an ever-changing environment
• Proficiency in SQL or equivalent

Desirable

• As a Senior Program Manager within the Expansions team, you will take ownership of high-impact operational initiatives that drive consumer-focused outcomes
• By managing seamless execution of retailer and product launches, enhancing the consumer experience through data-driven strategies, and streamlining processes with scalable tooling improvements, you will play a pivotal role in enabling Instacart's growth and operational success
• This role requires collaboration with cross-functional teams—including Business Development, Product, Engineering, Operations, and Legal—to deliver scalable, innovative solutions, ensuring Instacart remains a leader in the online grocery space
• A pillar of Consumer Operations, our team is dedicated to driving consumer growth and experience
• We achieve this by expanding selection and reach through new retailers, products, and services; improving the consumer journey; and minimizing regulatory disruption
• Working closely with technical and non-technical teams, we execute strategic growth initiatives, identify proactive opportunities, and influence decisions that shape the scalability and success of Instacart’s operations
• We’re a team that works hard to solve complex challenges while prioritizing having fun and celebrating our successes along the way
• Manage seamless execution of retailer and product launches across areas such as delivery, pickup, alcohol, and Enterprise services. Ensure zero-defect launches and meaningful business outcomes
• Use data-driven analysis to identify and resolve customer pain points post-launch, develop innovative strategies to improve the consumer experience, and deliver quality enhancements that boost customer retention rates
• Partner with our Product & Engineering teams to advocate for and implement scalable tooling improvements (e.g., Admin Ecosystem upgrades), leveraging AI to optimize workflows, reduce time-to-launch, and resolve issues
• Develop playbooks, SOPs, and data-driven strategies to reduce escalations, improve launch efficiency, and implement quality metric monitoring for continuous improvement