Director of Client Experience, Adonis
$170-200k
+ Equity
Healthcare revenue cycle management software
Job no longer available
Healthcare revenue cycle management software
201-500 employees
Job no longer available
$170-200k
+ Equity
201-500 employees
Company mission
To maximize revenue outcomes that enable healthcare providers to deliver the highest form of clinical care.
Role
Who you are
- 8+ years experience with enterprise customers
- Background in Healthcare SaaS and/or Revenue Cycle Management
- Proven team leadership with hands-on execution
- Strong analytical, communication, and storytelling skills
What the job involves
- Adonis is hiring a new Director of Customer Success to lead our CS team across hospitals and health systems
- In this role, you’ll lead and scale our enterprise post-sale organization while remaining deeply engaged in implementation, time-to-value, and complex customer outcomes
- This role blends strategic leadership with hands-on execution and owns retention, expansion, and implementation excellence
- Own enterprise customer outcomes across onboarding, adoption, expansion, and renewal
- Partner with Executive Sponsors, VPs of Revenue Cycle, and operational leaders
- Lead executive business reviews and long-range success planning
- Build, mentor, and lead a high-performing Client Success team
- Establish operating rhythms, playbooks, and performance standards
- Coach on executive communication, RCM expertise, and value storytelling
- Own implementation quality and outcomes for enterprise customers
- Directly engage in complex or high-stakes implementations
- Improve internal playbooks to accelerate time-to-value
- Distill customer feedback to influence product and engineering priorities
- Act as the voice of the customer internally
- Drive NRR, logo retention, and expansion revenue
- Identify new RCM use cases and AI workflow expansion opportunities
- Act as a strategic RCM advisor, not just a product expert
- Guide customers through change management and KPI improvement
Our take
Adonis is a revenue intelligence and automation platform addressing the inefficiencies and complexities of revenue cycle management (RCM) in healthcare. Traditional RCM processes are often manual and fragmented, causing significant revenue losses and operational inefficiencies.
To combat these issues, Adonis has created a platform that integrates with electronic health records (EHRs) and uses AI to power real-time dashboards, alerts, claims tracking and smart worklists. These tools provide billing teams with insights to improve productivity, mitigate denials and prioritize the right tasks.
With significant financial backing, Adonis is well-positioned for the future. It has plans to accelerate product innovation, expand into the health system space and grow its team as it helps more healthcare providers recover revenue, reduce staffing needs and focus on patient care.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Jun 2024
$31m
SERIES B
May 2023
$17.3m
SERIES A
Total funding: $53.9m
Company benefits
- Competitive Salary & Equity: We offer competitive salaries and equity opportunities, ensuring you share in our success while building your future.
- 100% Employer Paid Medical, Dental, Vision & Funded HSA: As a healthcare company, it is very important for us to take care of our employees and their health. We offer three plans, all 100% employer covered.
- Free Lunch Daily: As an in-office company we encourage our employees to grab coffee and lunch of their choice with their team members to build camaraderie.
- Unlimited PTO: As a company, we value work-life balance and want our employees to feel comfortable to take as much time off as desired.
- 12 Weeks Paid Parental Leave: We want our new parents to get the time they need to be with their new family members and ease the transition when they return to work.
- 401k Benefits: We’re not just focused on your financial success today—we’re here to help you build a secure and thriving future with our 401(k) plan.
Leadership
Akash Magoon
(Co-Founder & CEO)Previously co-founded Nayya where they served as the CTO for 3 years. They are also an experienced Software Engineer having worked at Enigma Technologies, Cedar and Amazon Web Services.
Aman Magoon
(Co-Founder & CPO)Previously part of the Founding Team at Nayya where they served as the VP of Product for 2 years. Before that, they were a Senior Manager at LiveRamp, a Senior Consultant at EY and an Analyst at Deloitte.
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