Business Support Manager, Lloyds
Group Public Affairs, 9 month Fixed-Term Contract
£68.2-75.8k
+ An annual bonus award, subject to Group performance + Share schemes including free shares
2 days a week in office
Retail and commercial bank
Be an early applicant
Retail and commercial bank
1001+ employees
Be an early applicant
£68.2-75.8k
+ An annual bonus award, subject to Group performance + Share schemes including free shares
2 days a week in office
1001+ employees
Company mission
To support families and businesses, helping them to take the next step, whatever that may be.
Role
Who you are
- Curious about the social and cultural forces that affect the environment in which the Group operates
- Ability to learn quickly and to grasp regional politics, media and policy debates impact the Group and its activity
- Strong oral and written communication skills and the ability to collaborate across GPA, GCA and the wider business to help deliver regional political engagement priorities
- Experience in, or knowledge of, managing and developing content for core social media channels
- Ability to provide timely and reliable briefing and counsel to Ambassadors (and other relevant senior leaders as required)
- Can prioritise workload optimally
- Adaptability in a fast-changing environment driven by political and media demands
- Proactive networking skills both within the bank and externally
- Ability to analyse and interrogate quantitative and qualitative data sets, assessing trends and insight to aid the development of political engagement resources
- Curiosity about the external environment through extensive reading of a wide range of current affairs sources, and participation in external events such as seminars, roundtables and similar activities
- A willingness to develop networks and the familiarity of broad range of influencers in politics, devolved government and public affairs
- The role is a key part of the GPA agile pool and is expected to show adaptability at short notice to help colleagues across GPA and GCA to meet the needs of the business whenever they arise
What the job involves
- Just as the UK’s nations have increasing power over their public policies, devolution deals across England mean that regional policy makers, alongside those in Westminster and Whitehall, have an important role to play in making decisions that affect our business and customer objectives
- Through the Group Ambassador Programme, we strive to enhance the reputation and influence of Lloyds Banking Group (LBG), enabling us to play an important advocacy role for policies and ideas that will support resilience and recovery across the UK
- Be it the supply of quality housing, opportunities posed by green finance, or even how the apprentice levy can benefit small businesses, we are passionate about securing advocacy for proposals that will help the UK’s nations and regions to recover – and prosper
- Are you interested in playing a part in this programme
- Then we’ve got news for you: an exciting opportunity has arisen to join Group Public Affairs (GPA) on a 9-month fixed term contract as a Business Support Manager (BSM)
- You’ll be responsible for enhancing the Group’s reputation by supporting the Ambassadors for the East and South-East of England in their role as trusted and credible influencers within these regions, thereby helping to amplify and promote the Group’s main strategic priorities
- We’re looking for a high-calibre colleague who’s engaged and passionate to work with us from no later than February 2025
- The BSM is a member of the wider GPA team, made up of colleagues from a variety of political, policy and industry backgrounds
- The main focus areas will be political engagement and public policy advocacy, with a requirement to use traditional and social media to enhance the Group’s reputation and secure engagement with our policy positions in these regions
- The BSM will be required to maintain and build a good political network in the East and South East of England
- Devising a comprehensive regional engagement strategy
- Preparing and briefing Ambassadors ahead of meetings with political stakeholders
- Political monitoring of political and public policy issues relevant to the Ambassador's regions
- Convening, and preparing for, roundtables and bilateral meetings with regional stakeholders including local MPs, Metro Mayors, Local Enterprise Partnership (LEP) leaders (both virtually and face-to-face within the region or Westminster). This will require travel to and around both regions
- Supporting the delivery of division-wide engagement and policy advocacy campaigns e.g. The Big Conversation 2020
- Developing and delivering comprehensive political engagement plans for the Ambassadors, crafted to deliver LBG's strategic priorities. While balancing this with ‘reactive’ engagement on topics which matter to regional stakeholders e.g. support for business, domestic abuse, inclusion, branch closures etc
- Developing good working relationships with local MPs, thereby becoming a trusted and known LBG contact for the region’s stakeholders
- Identifying, escalating and mitigating emerging risks arising from decisions taken by the Group in the region
- Representing the Group at, sometimes difficult, political meetings and functions with regional government officials, trade bodies and other opinion formers
- Responding swiftly (and socialise with other GPA peers) to enquiries or complaints from politicians. This could involve monitoring of political activity during weekends or bank holidays
- Providing expertise and input into government consultations specifically affecting the regions
- Working with social and traditional media agencies to develop opportunities for being recognised for our social activity and, ultimately, to increase advocacy of our ideas. This will involve managing the Ambassadors’ Twitter handles ensuring co-ordination with Group handles where required while embracing opportunities for bespoke content
Salary benchmarks
Our take
Lloyds Bank, part of Lloyds Banking Group, began operations back in 1765 and is nowadays one of the UK’s leading retail and commercial banks. As with many leading banks, the company has dealt with its share of controversy – including for its handling of PPI complaints in 2015, and the 2009 European Commission ruling that forced it to part ways with TSB – but it has nonetheless stood the test of time and worked to build back its public reputation in the wake of these setbacks.
Of the company’s 26 million customers, over 18 million of them are online, making it the largest UK digital bank. As part of its ongoing digital transformation, the company is seeking to put the cloud at the front of its services and systems, and has cited intentions to invest heavily in overhauling its current technology infrastructure. All this seeks to serve the modern banking customer, and to compete with the fast-increasing number of alternative banking options appearing on the market.
Recently, Lloyds Bank has shown great interest in facilitating innovation in the industry, joining as a partner on FinTech Action Labs (a FinTech accelerator programme) to bring its industry expertise to early-stage FinTechs. As well as investment in digital transformation and AI, the company is enhancing its wealth product and corporate banking offerings, as well as expanding its partnerships with digital banking companies.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Flex cash: This is 4% of your basic salary and can be used to spend on the benefits of your choice, or you can choose to take it as a cash top up in your monthly salary.
- A generous holiday allowance: You’ll be eligible for a minimum of 22 days holiday (excluding bank holidays), rising to 30 days based on length of service and grade.
- A flexible way of working: Whether you want flexibility over your location or when you log on, together we can create an approach that works for you and for the business.
- Family leave: Up to 63 weeks of maternity or adoption leave. Statutory maternity or adoption pay is available for 39 weeks, and 20 weeks will be enhanced to the equivalent of full pay. Partners can have six weeks of fully paid paternity leave.
- Health insurance: Our company funded Private Medical Benefit provides all colleagues with access to good quality medical care, including accommodation, nursing care and specialist advice.
- Colleague Offers: Get discounts on everything from electrical items to cinema tickets and weekly food shopping. You can share this benefit with up to ten family members or friends.
- Financial products: Take advantage of our great financial products, some at a discounted rate, including current accounts, home and car insurance and loans.
- Share plans: Participate in Sharematch and receive matching shares of up to £45 a month from the company, and you can choose to participate in Sharesave, our combined savings and share option plan.
- Pension: We offer a generous pension plan, with all joiners being automatically enrolled in our 'Your Tomorrow' scheme. You can decide how much you save and get a say in where your contributions are invested.
Company values
- We trust each other to achieve more together. We listen to, and are honest with, each other. We take things on, see them through, and give others the space and support to do the same.
- We put people first, and empower our colleagues to go the extra mile for our customers and communities. We treat everyone as individuals, and we don’t put processes ahead of real people’s needs.
- We embrace our differences to value everyone. We seek out diverse perspectives in order to learn about people’s different and changing needs, and to see how we can best support these.
- We’re bold and take action to drive the best outcomes for our customers. We champion ideas that move us forward, and we innovate for better results. We challenge things that aren’t right and make it our job to change them.
Company HQ
City of London, London, UK
Articles
Leadership
Charlie Nunn
(Group Chief Executive, not founder)Spent nine years at HSBC, including as Group Head of Wealth Management and Digital, and as CEO of Wealth and Personal Banking.
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