Senior Account Manager, Side
Business Development - America
Offers commission potential
Video game development services
Job no longer available
Video game development services
1001+ employees
Job no longer available
Offers commission potential
1001+ employees
Company mission
To help studios bring their vision to life and make every gamer's experience as perfect as possible.
Role
Who you are
- 5–8+ years of enterprise account management experience within gaming or adjacent technology services
- Demonstrated success expanding multi-service portfolios within existing accounts
- Experience working within global, matrixed organizations
- Strong commercial judgment and the ability to operate effectively in evolving market conditions
- Executive-level communication and negotiation skills
- Deep understanding of the game development lifecycle and outsourced service models
What the job involves
- We are seeking a Senior Account Manager will serve as a partner to steward and expand a portfolio of enterprise gaming accounts across North America. This is a senior, client-facing role focused on protecting core revenue, strengthening executive relationships, and strategically growing service-line engagement in a dynamic market
- You will act as a trusted partner to publishers and developers, balancing commercial discipline with long-term relationship health
- Own revenue performance across assigned enterprise accounts. Monitor trends, identify risk early, and proactively mitigate revenue erosion
- Maintain forecast accuracy and clear pipeline visibility
- Protect margin integrity in commercial negotiations and renewals
- Develop and execute structured account growth plans
- Identify whitespace opportunities across Side’s service lines
- Drive cross-LOB expansion in partnership with Solutions and Delivery teams
- Activate new services within existing accounts while maintaining trust and stability
- Build multi-threaded relationships across production, operations, and procurement stakeholders
- Engage senior decision-makers (VP, Studio Head, SVP level)
- Lead structured business reviews and long-term strategic discussions
- Position Side as a strategic partner rather than a transactional vendor
- Maintain high CRM hygiene and disciplined opportunity management
- Provide rolling 60–90 day forecast visibility
- Ensure opportunities meet qualification standards before inclusion in forecasts
- Escalate commercial or delivery risks early and transparently
- Partner closely with global delivery leadership across EU and APAC
- Align pricing, solutions, and capacity planning to support account growth
- Ensure seamless transition from commercial agreement to operational execution
Our take
Video game development is a complex process that requires teams of artists, programmers, testers, voice actors, and other specialists to allow the game to launch successfully. However, sourcing and hiring such specialists and coordinating teams can be a time-consuming task, particularly for cross-platform and multilingual games.
Side (previously PTW) provides cross-platform video game development services for publishers, focused on offering end-to-end services from art production and game development to localisation and data collection. The company differentiates itself from similar agencies by focusing heavily on localisation, ensuring that every game has been designed to meet QA for localised standards such as slang, culture, holidays, taboos, food, and more.
Whilst Side certainly faces competition from other video game development agencies and freelance service providers, its experience working on high-profile titles like Star Wars Outlaws and Silent Hill 2 sets it apart. This impressive portfolio puts Side in a position for future success, as it has clearly demonstrated its ability to contribute to the development of major games that meet the expectations of players around the globe.
Freddie
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Company HQ
London, UK
Leadership
Deborah Kirkham
(CEO)During their tenure, Side has expanded to over 3,500 employees, achieved double-digit profit growth, and consistently delivered year-over-year success.
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