Senior Developer Support Engineer, Temporal

• 5+ years of experience in cloud-based environments as an infrastructure engineer
• Proficiency with AWS, GCP, or Azure cloud platforms
• Hands-on experience deploying and managing containerized services (Kubernetes, Docker, EKS, GKE)
• Familiarity with cloud infrastructure and networking (load balancing, DNS, TLS, ingress/egress)
• Demonstrated ability to manage services across on-premises and cloud infrastructures
• Experience with monitoring/observability tools such as Prometheus, Grafana, or OpenTelemetry
• Prior experience troubleshooting production performance and availability issues
• Strong written and verbal communication skills; ability to explain complex technical concepts clearly
• Comfort working on a remote team and collaborating across time zones

Desirable

• As a Senior Developer Support Engineer (Infrastructure), you will help developers deploy, operate, and scale Temporal in cloud-native environments. You’ll focus on troubleshooting infrastructure issues, improving reliability, and building tooling that makes it easier for developers to run Temporal effectively. This role is ideal for someone who enjoys solving real-world distributed systems problems and enabling others to succeed
• Support Developers and Resolve Issues:
• Work directly with developers to debug infrastructure and deployment issues in Temporal environments (Kubernetes, Docker, cloud services)
• Investigate and resolve performance bottlenecks, networking problems, and availability incidents
• Provide clear, actionable guidance to help developers run Temporal reliably at scale
• Once ramped up, we expect you to independently drive technical solutions, whether debugging complex production issues or proactively improving systems
• Build and Improve Infrastructure Tooling:
• Contribute to observability and monitoring solutions using Prometheus, Grafana, and related tools
• Help improve reliability, load balancing, and ingress/egress networking for Temporal deployments
• Collaborate and Share Knowledge:
• Partner closely with engineering, product, and developer advocacy teams to relay field issues and feedback
• Document best practices, troubleshooting playbooks, and infrastructure guides for the developer community
• Participate in on-call rotations to support production deployments and provide timely responses to critical issues