Senior Product Manager, Spring Health
New Venture
$150-202.4k
+ Equity
More information about location
2-3 days a week in office (New York City, NY)
Personalised mental healthcare
Open for applications
Personalised mental healthcare
1001+ employees
Open for applications
$150-202.4k
+ Equity
More information about location
2-3 days a week in office (New York City, NY)
1001+ employees
Company mission
To eliminate every barrier to mental health.
Role
Who you are
- 5+ years of product management experience, with at least 2 years focused on growth, acquisition, or retention
- Deep fluency in funnel analytics — you know how to set up measurement, read data critically, and design experiments that produce signal
- Hands-on experience with lifecycle marketing channels (email, SMS, push) including working knowledge of segmentation, A/B testing, and copywriting
- Comfort working across systems — you're not precious about tooling and can navigate a scrappy, fast-moving tech stack
- Strong written communication skills; experience writing creative briefs or AI prompts a plus
- Ability to balance brand sensibility with performance instincts — you care about how the product feels, not just how it converts
- Experience in a D2C product environment is a plus but not required
- Startup or high-growth company experience strongly preferred
- Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. If this role excites you, we encourage you to apply
What the job involves
- Reporting to the VP of Product, New Ventures, the Senior Product Manager will own the end-to-end user onboarding and retention funnel for a new product within Spring Health — from first touch through long-term engagement
- This role is the connective tissue between marketing, data, engineering, and design, with accountability for the experiences and campaigns that turn awareness into activated, retained users
- You'll own the onboarding funnel from invitation through app download, signup, and first session completion — obsessing over every drop-off point and testing your way to improvement
- Design and optimize the new user onboarding experience, ensuring users reach their first meaningful moment of value as quickly as possible
- Build and manage retention tactics across SMS, email, and push — continuously testing for impact
- Define and prioritize the product roadmap for conversion and retention features in close partnership with engineering and design
- Synthesize funnel analytics, user research, and qualitative signals into a clear picture of what's working, what isn't, and what to do next
- Flex across the product organization as needed, contributing to adjacent squads and org-wide initiatives
- Ensure product messaging and lifecycle communications reflect the product’s voice and value proposition
- What success looks like:
- Measurable improvement in the rate at which new users complete core onboarding steps within their first week
- Improvement in user retention at the 4-week and 3-month marks, tracked cohort over cohort
- Increased conversion rate from initial app invite or marketing email to registered, active user
- Reduction in time-to-first-value for new users (the point at which a user completes their first meaningful in-app action)
- Consistent delivery of lifecycle marketing experiments with clear documentation of results and learnings
- High-quality, on-brand retention communications shipped on schedule with measurable engagement lift
Our take
Large companies often provide employees with mental health services, but small businesses find it challenging to offer similar support. Additionally, existing support systems are usually generalised, failing to deliver the personalised mental healthcare that individuals need. To address this gap, Spring Health has developed AI-driven tools for employers to create tailored mental wellness plans for their employees, including treatment options, daily routines, and medication plans based on individual data.
Spring Health has recently expanded its services to the family and pediatric space through the acquisition of Weldon, offering mental wellness guidance to parents. This expansion includes chats with therapists, social workers, and parenting coaches, as well as group support with other parents and access to educational content. By focusing on personalised care, Spring Health aims to enhance mental wellness support for families alongside its existing employee services.
The behavioural health market is projected to grow to $242B by 2027. While many solutions prioritise fast access to therapy or meditation, Spring Health differentiates itself by emphasising the right type of care for each individual. With substantial funding raised, Spring Health is well-positioned to continue its innovative approach to mental health services.
Freddie
Company Specialist at Welcome to the Jungle
Insights
77% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jul 2024
$100m
SERIES E
Apr 2023
$71m
LATE VC
Total funding: $465.1m
Company benefits
- Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans available
- A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
- 10 allocated sick days per year
- Flexible paid time off in addition to 12 paid holidays throughout the year
- Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management
- Spring Renewal: When you hit your four-year Springaversary, you’ll be awarded a four week, fully paid, sabbatical leave to renew and recharge
- 4-4.5 months of fully paid parental leave
- Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care
- Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses
- Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively
- On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company!
- Employer sponsored 401(k) match of up to 2% after 90 days of employment
- Flexible work arrangements: 66% of Spring Health team members work fully remote while 33% work in a hybrid model from our New York City offices
- Focus Fridays: no meetings, no distractions, just time for you to get work done
- Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members
- Up to $1,000 Professional Development Reimbursement per calendar year
- $200 per year donation matching to support your favorite causes
Company HQ
Flatiron District, New York, NY
Leadership
Adam Chekroud
(Co-Founder & President)Previously President of The Oxford Guild Business Society for 2 years and Researcher at FMRIB Centre - University of Oxford for 1 year.
April Koh
(Co-Founder & CEO)Previously Chief Product Officer & Co-Founder at Spylight for 1 year. Also worked in the Product Management Department at Shazam for 5 months.
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