Customer Support Advocate, Taskrabbit
The base hourly pay for this position is $17.50/hour; +Bonus
More information about location
Outsourcing marketplace for everyday tasks
Be an early applicant
Outsourcing marketplace for everyday tasks
1001+ employees
Be an early applicant
The base hourly pay for this position is $17.50/hour; +Bonus
More information about location
1001+ employees
Company mission
TaskRabbit's mission is to revolutionize the future of work.
Role
Who you are
- Minimum of 1 year of experience in a customer service role
- Exceptional problem-solving skills, with the ability to navigate and resolve complex issues
- Strong sense of ownership and disciplined curiosity, driving proactive identification and implementation of effective resolutions
- Empathetic communication skills, with the ability to connect with customers on a personal level
- Demonstrated proficiency in communicating effectively and rapidly through both written and verbal channels
- Detail-oriented mindset with a commitment to delivering top-notch service
- Fluency in English is required; proficiency in French or Spanish is a welcome bonus
What the job involves
- As a Customer Service Advocate at Taskrabbit, you will embody our core competencies, creating a seamless and exceptional experience for every individual, be it a Client, Tasker, or Partner
- Your approach is customer-obsessed, recognizing the intrinsic value of each person and understanding that our business success is rooted in how we prioritize and treat everyone
- You champion customer satisfaction with a perfect blend of urgency and genuine care, always emphasizing a customer-centric approach
- Prioritize and champion customer satisfaction, ensuring a personalized and caring approach in every interaction
- Recognize the unique needs and concerns of customers, contributing to a positive and inclusive environment
- Strive for the right balance of urgency and genuine care, demonstrating a commitment to putting the customer at the center of every decision
- Understand customer needs and preferences through direct interactions and feedback
- Use feedback to make informed decisions aimed at improving customer satisfaction
- Spot trends in customer inquiries and behavior to better anticipate their needs
- Regularly assess and adapt your approach to ensure a positive customer experience
- Demonstrate a high degree of ownership and disciplined curiosity in addressing customer concerns
- Approach problem-solving with a solutions-focused mindset, proactively identifying and implementing effective resolutions
- Serve as a trusted resource, ensuring optimal customer satisfaction and problem resolution through proactive measures and efficient solutions
- Shifts offered for this position are Central Time (CT). Preference will be asked at time of interview, but cannot be guaranteed. Depending on business requirements your shift time or day off may change:
- Monday-Friday 10:45am - 7:45pm CT
- Tuesday-Saturday - 7:30am - 4:30pm, 8:30am - 5:30pm, 9:45am - 6:45pm, or 10:45am - 7:45pm CT
- Sunday-Thursday - 7:30am - 4:30pm, 8:30am - 5:30pm, 9:45am - 6:45pm, or 10:45am - 7:45pm CT
- Target Start Date: 4/21/2025
Application process
- Taskrabbit will never use text or chat applications to conduct interviews
- We have a thoughtful and interactive interview process that includes an initial recruiter phone screen and several video-based interviews with our hiring teams
Our take
Back in 2011, TaskRabbit took full advantage of a growing trend - that technology enables consumers to do more commerce in their homes than ever before. Its marketplace connects users to "Taskers" that can perform virtually any role customers require, such as heavy lifting and cleaning, etc.
TaskRabbit's product is diverse, with the potential to enter any commerce sector in the world. In 2017, the company was acquired by IKEA, which gave it the resources to undergo a data-driven European expansion which included launching in Germany and France, as well as increasing services in densely-populated UK areas.
By developing internationally, while also emphasising its offerings as a delivery service, the company has set itself up on the world stage. Having continued to grow and expand its offerings, TaskRabbit remains a key player in the gig economy, with every sign that it will continue its successes into the future.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Funding (2 rounds)
Jul 2012
$13.2m
Dec 2011
$18m
Total funding: $31.2m
Company benefits
- Remote first and highly connected
- Employee-covered health care
- 401k with match
- Flexible PTO
- Paid holidays & recharge weeks
- Wellbeing allowance and free access to HeadSpace and Spring Health
- Paid parental leave, adoption assistance, and reproductive health assistance
- Speaker series, career paths, and an annual education allowance
- IKEA discount, Taskrabbit credit, and productivity stipend
Company values
- Be Bold
- Win Together With Heart
- Own The Challenge
- Think Big. Move Fast
- Obsess over Clients and Taskers
Company HQ
Potrero Hill, San Francisco, CA
Articles
Leadership
Ania Smith
(CEO)Several years of experience in leadership at companies like Expedia, Uber, Airbnb and Walmart.
People progressing
Joined as an HR and Office Coordinator. Promoted 4 times in 5 years and is now HR Manager for Europe.
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