Revenue Operations Manager, Forward Networks
$175-200k
Office located in Santa Clara, CA
Mathematically-accurate network modeling
Posted today
Mathematically-accurate network modeling
201-500 employees
Posted today
$175-200k
Office located in Santa Clara, CA
201-500 employees
Company mission
To transform networks to be agile, predictable, and secure.
Role
Who you are
- 5-7 years of experience in Revenue Operations, Sales Operations, or Customer Success Operations at a B2B software company selling into enterprise or technical buyers
- Experience at a growth-stage (Series B-D) tech company with a focus in networking, security, or other infrastructure platform software solutions
- Familiarity with CRM platforms (e.g. Salesforce) and CS platforms (e.g., Gainsight, Vitally, or similar) in terms of how we can design effective processes across these systems
- Experience supporting both new business sales motions and post-sale expansions motions (renewals, expansion, customer health) — you understand these teams have different rhythms but need to operate in unison
- Proven ability to build clean, reliable reporting and dashboards (Salesforce reports, Looker/Tableau, or similar BI tools)
- Strong AI and modeling skills; comfortable working directly with data, not just requesting it from analysts
- Excellent cross-functional communication skills; able to work directly with Sales reps, CSMs, and executive leadership alike
- A bias toward simplification — you'd rather fix a broken process than build a workaround for it
What the job involves
- We're hiring a Revenue Operations Manager to be the operational backbone connecting our Sales and Customer Success organizations
- This is not a siloed "sales ops" or "CS ops" role — you'll own the handoffs, shared metrics, and systems that make the full revenue lifecycle (customer acquisition → onboarding → adoption → renewal → expansion) work as one motion rather than two disconnected ones
- You'll partner closely with Sales and CS leadership to design processes, maintain and improve our GTM tech stack (CRM, CS platform, forecasting and reporting tools), and deliver the data and analysis that drive pipeline, renewal, and expansion decisions
- This role is a great fit for someone who's operated in a technical, enterprise B2B SaaS environment and is energized by fixing broken processes, not just documenting them
- Initially the focus for this role will be partnering with Customer Success leadership to focus on driving adoption and retention
- Partner with Field Leadership:
- Partner closely with Sales & CS leadership to help them operate their business effectively and achieve their goals
- Support territory and account planning, quota setting, and capacity modeling in partnership with Sales leadership
- Build renewal and expansion forecasting models with CS leadership, flagging at-risk accounts and revenue early
- Contribute to annual and quarterly GTM planning cycles, including segmentation and coverage models
- Design Efficient Processes:
- Own and continuously improve CRM (e.g., Salesforce) and CS platform architecture, ensuring data integrity across the customer lifecycle from opportunity creation through renewal
- Design and maintain the processes that govern handoffs between Sales and CS — quote to cash, onboarding, QBR cadences, renewal and expansion workflows
- Identify and eliminate manual, error-prone processes; build scalable workflows and automations as the team grows
- Develop Reporting & Analytics:
- Build and maintain dashboards and reporting for pipeline health, forecast accuracy, sales productivity, net revenue retention, churn/expansion, and customer health scores
- Partner with Sales and CS leaders to define and track the metrics that matter — quota attainment, ARR by segment, gross/net retention, time-to-value, renewal rates
- Deliver regular business reviews and ad hoc analysis to leadership, translating data into clear operational recommendations
- Establish Cross-Functional Partnerships:
- Act as the connective tissue between Sales, Customer Success, Marketing, Product and Finance — ensuring consistent definitions, data, and reporting across teams
- Train and enable Sales and CS teams on tools, process changes, and reporting so adoption sticks
Our take
The rapid flow of data from inside and outside organisations has rendered top-down planning difficult, and often ineffective, especially in an enterprise network setting. Forward Networks provides a solution by creating digital twins of a company's network architecture so planners and developers can see how their activities will affect operations across the entire network.
Although digital twinning is relatively new, there is already intense competition for this space. Forward Networks has carved out a unique niche in focusing on enterprise networks rather than the organisation as a whole, a focus which is needed given the complexity of modern hybrid networks which can span several cloud environments.
In 2023, Forward Networks completed a Series D funding round led by MSD Partners, with participation from Goldman Sachs, one of its long-term customers. This investment has supported the business in further developing its product, expand the services available to its customers, and scaling its core team.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
95% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jan 2023
$50m
SERIES D
Oct 2019
$35m
SERIES C
Total funding: $112.5m
Company benefits
- We’re an agile team and early-stage company with plenty of opportunities to grow, as a company and as individuals.
- Every team member receives a compensation package that includes equity, so we can grow together.
- We offer top-grade insurance, with medical, dental, and vision benefits for you and your family.
- Vacations, holidays, family days. With no tracked time off, you can go as long as it’s okay with your manager.
Company HQ
Santa Clara, CA
Leadership
David Erickson
(Co-Founder & CEO)Was Director of Course Content and Instructor at SDN Academy, a Graduate Research Assistant at Stanford University and Member of Technical Staff at big switch networks.
Brandon Heller
(Co-Founder & CTO)Was Director of Course Content and Instructor at SDN Academy. Prior to that, they interned at Google, Hewlett-Packard and Emerson Motor Company.
Nikhil Handigol
(Co-Founder & Chief AI Officer)Was Director of Course Content and Instructor at SDN Academy, as well as a Member of Technical Staff at ON.Lab and Research Assistant at Stanford University.
Peyman Kazemian
(Co-Founder)Was Director of Course Content and Instructor at SDN Academy, and a Researcher and Teaching Assistant at Stanford University. Also in terned at Google and Ericsson.
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