Principal Product Manager, PagerDuty

• The ideal candidate will have a strong Product Management background and be excited to shape the next generation of hybrid human-plus-agent operations
• 5 or more years of product management experience in SaaS, enterprise software, or developer tools
• Proven experience building and launching Slack apps with interactive workflows and UI
• Strong understanding of incident response and DevOps workflows
• Demonstrated ability to lead high-impact product initiatives across multiple surfaces
• Excellent collaboration and communication skills across technical and non-technical teams
• Bachelor’s degree from a four-year accredited college or university

Desirable

• PagerDuty is seeking a Principal Product Manager to lead two critical product areas within our Incident Management business: the core incidents experience and the real-time Chat Experience
• In this role, you will define how responders engage with urgent work across modern collaboration tools and intelligent systems of action
• The stakes are high. Our customers handle billions of critical events each year, and the world increasingly expects always-on digital operations
• You will help shift how incident response happens, moving from manual, reactive workflows to streamlined, AI-augmented resolution
• This is an exciting opportunity as you will own the vision and execution for PagerDuty’s collaboration surfaces and play a central role in the evolution of PagerDuty AI Agents
• You will partner closely with engineering, design, and our AI-first organization to deliver experiences that combine the best of human intuition with the speed and scale of automation
• This is not about building incrementally better tools. It is about defining the future of intelligent incident management
• Lead the vision, strategy, and roadmap for the core incidents experience at the heart of PagerDuty’s Incident Management product
• Own the Chat Experience, delivering intelligent, high-impact workflows across Slack, Microsoft Teams, and future collaboration surfaces
• Partner with our AI-first organization to help define and ship PagerDuty AI Agents that support and accelerate incident response
• Drive adoption of proactive, context-rich, and automated workflows that improve resolution speed and reduce toil
• Collaborate with design, engineering, and go-to-market teams to turn customer pain points into elegant, intuitive solutions
• Define and measure success through adoption, customer satisfaction, and cross-platform experience quality