Manager of Legal Operations, Wealthsimple

• Domain Expertise: 5+ years of experience in legal orders, garnishments, or third party demands within a Canadian bank, credit union, or major payroll provider. Experience building or scaling a third party demand program is an asset
• Knowledge of the "System": You have a deep understanding of the Canadian legal landscape related to provincial garnishment and civil / family enforcement processes
• A Detail Obsession: You find the one missing digit in a 20-page document. You understand that in this role, "close enough" isn't good enough
• Tech-Forward Mindset: You aren't afraid of a spreadsheet, but you’d rather build a better system. Experience with workflow automation, SQL and/ or modern back-office tools is a huge asset
• Empathy: You recognize that behind every garnishment or order is a human being. You handle sensitive financial information with the utmost discretion and care
• Problem-Solving Grit: You enjoy solving complex problems, building processes to scale, and developing innovative solutions
• Team Leadership: Exceptional relationship-building and management skills. You are a passionate people leader who has experience managing and leading a team

Desirable

• As the Manager, Legal Ops, you will lead the team responsible for processing of third party payment demands and orders and other operations processes involving legal risk
• Whether it’s a CRA Requirement to Pay, a court-ordered garnishment, a Maintenance Enforcement Program (MEP) notice, or contested estates or issues involving capacity, you are the person who ensures we respond accurately, on time, and in full compliance with Canadian law
• This isn't just about data entry
• It’s about building a scalable "machine" that can handle complex legal requests across different provinces while keeping the client experience top-of-mind
• You’ll be the bridge between our Legal team, our Back-Office Operations, and external government agencies
• Master the Flow: Oversee the end-to-end processing of third party demands, including CRA Requests for Information and Requirements to Pay, wage garnishments, family support orders (MEP), civil / family garnishments, court-ordered seizures and estate administration (probate, letters of administration, executor/administrator instructions), and power of attorney and trading authority registrations
• Regulatory Compliance: Ensure all responses strictly adhere to federal and provincial legislation (like the Income Tax Act or provincial Enforcement of Maintenance Orders Acts)
• You’ll stay ahead of changing regulations to keep our processes current
• Process Engineering: We’re a tech company first
• You’ll identify opportunities to automate manual workflows, reduce "toil," and use technology to track deadlines and payments more efficiently
• Complex Case Management: Act as the escalation point for complex orders—multiple garnishments on one account, priority of claims, or ambiguous court orders, contested estates, accounts with conflicting POA registrations, or clients who have lost capacity
• You'll work closely with Legal to find the right path forward
• Stakeholder Liaison: Communicate directly with the CRA, provincial sheriffs, third parties and Canadian courts
• You’ll also partner with our Client Experience (CX) team to ensure that when a client is affected, they receive clear and empathetic communication
• Audit & Reporting: Maintain an impeccable paper trail
• You’ll lead regular quality checks and provide reporting on volume, aging, and accuracy to senior leadership
• Team Leadership: Manage and coach a specialized team, fostering a culture of high precision, curiosity, and continuous improvement