Head of Data Analytics and Data Science, AirHelp
1-5 days a week in office
Claims management company for flight disruptions
Job no longer available
Claims management company for flight disruptions
201-500 employees
Job no longer available
1-5 days a week in office
201-500 employees
Company mission
To make claiming compensation as easy and seamless as possible.
Role
Who you are
- Strong people management skills, with the ability to motivate, inspire, and develop a team
- Proven experience in data analysis and visualization tools, such as SQL, Excel, Tableau, Power BI, or similar tools
- Comfort with tools like Snowflake, dbt, AirFlow, and Sigma Computing
- Excellent analytical and problem-solving skills, with a strong attention to detail
- In-depth knowledge of statistical analysis techniques and methodologies
- Proficiency in data modeling and data manipulation
- Strong understanding of data governance principles and practices
- Proven business acumen and the ability to connect data insights to business objectives
- Confident communication and presentation skills, with the ability to translate complex data into clear and actionable insights
- Ability to work effectively in a fast-paced, dynamic environment, managing multiple priorities and meeting deadlines
What the job involves
- Data is at the heart of everything we do at AirHelp, and we’re looking for an experienced manager who can take ownership of our data analysis and data science teams and support all other departments in making full use of our data resources
- You will be remotely leading a seasoned and highly-motivated, multicultural team of Data Analysts and Data Scientists spread across Europe
- You will have the challenge of supporting our business needs in a fast-changing environment and helping AirHelp reach the next level of data maturity
- Your team will be in charge of conducting advanced analysis and developing appealing visualizations, dashboards and storytelling for the full range of business stakeholders
- You will be a hands-on leader with experience using the data technologies and techniques used by the various members of your team
- You will have autonomy and significant influence in corporate, product, and process decisions. We have a modern data stack delivered by strong data engineers
- You’ll be working with a well-grown and proficient system that has been proven to work
- You will help in stabilizing and scaling our data analysis solutions and champion forward-looking data science approaches and deliverables
- Lead and manage AirHelp’s data analysts and data scientists, providing guidance, direction, and support in their day-to-day activities
- Collect and analyze data from various sources, including internal systems, third-party tools, and market research, to identify trends, patterns, and opportunities
- Collaborate with cross-functional teams to define key performance indicators (KPIs) and develop dashboards and reports to track and measure performance against these metrics
- Collaborate with AirHelp’s Head of Data Engineering and Data Architecture to develop a comprehensive analytics strategy to support the organization's business objectives using a broad range of technical solutions
- Drive data governance initiatives by establishing data quality standards, ensuring data accuracy, and driving data security requirements
- Effectively communicate complex analytical findings and insights to both technical and non-technical stakeholders through presentations, reports, and visualizations
- Foster a culture of data-driven decision making within the organization, promoting the use of analytics to drive continuous improvement and innovation
Application process
- Video call with our recruiter
- Video call with CTO and CPO
- Up to 3 calls with Finance, Operations, and Marketing executives
Our take
Customer support and claims tech are most often reserved for law firms and legal teams, but AirHelp’s focus on the air travel industry has carved them out a niche and amassed the company a client base of 16 million people. Focusing on assisting travellers with air travel rights, delays, cancellations, missed connections, strikes, baggage loss, and denied boarding compensation, AirHelp’s team speak 17 languages and works in partnership with law firms in 30 countries.
AirHelp’s law firm partnerships are a vital asset to the company, which must navigate a shifting sands ecosystem where different countries and companies have different laws. So far, AirHelp has amassed a significant amount of funding from the likes of ABRY Partners, which should help it continue building these partnerships and expand its operations.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Aug 2016
$12m
SERIES A
Aug 2014
$0.2m
SEED
Total funding: $12.4m
Company benefits
- Internal training programs and knowledge-sharing events
- Personalized progression plan
- Language classes
- Mindfulness platform
- Lunch subsidy
- Flexible benefits: gym membership, personal education, childcare, public transportation or leisure travel subsidy
- Health benefits
- MacBook Air
- Unlimited, free use of AirHelp's services
- Work from anywhere for 2 weeks a year
- Team days
- Events and parties
Company HQ
Friedrichshain, Berlin, Germany
Leadership
Tomasz Pawliszyn
(CEO)A Member of the Revenue Collective. Previously worked at Studio Moderna for over 9 years, while there they held Directorial and Operations roles. Prior to that, they worked as a Senior Project Leader at Toyota Motors Europe.
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