Customer Support US, Fetcherr
Demand prediction & algorithmic pricing engine
Be an early applicant
Demand prediction & algorithmic pricing engine
21-100 employees
Be an early applicant
21-100 employees
Company mission
To disrupt traditional, rule-based (legacy) revenue systems through deep learning methodologies, beginning with the airline industry.
Role
Who you are
- A bachelor's degree in computer science/ information – mandatory
- 1-2 years of experience in providing technical support/customer success roles – mandatory
- Experience in full stack development
- Background in Application Support – Tier 2– mandatory
- Experience in the airline field – advantage
- Proficiency in troubleshooting and problem-solving, with a strong attention to detail
- Excellent service, communication, and interpersonal skills
- Knowledge of IT service management (ITSM) and ticketing systems
- Familiarity with common office software and tools, including Microsoft Office, web browsers, and operating systems
- Understanding of basic network concepts and user account management
- Ability to work independently and collaborate effectively in a team environment
- English – Native language
What the job involves
- We are looking for customer support with a strong data background, who can provide ongoing support to our clients
- The candidate will be an essential part of the support team responsible for providing prompt and efficient support and service to end-users experiencing technical issues with software
- The primary responsibility is to ensure the timely resolution of data-related problems and to facilitate effective communication between end-users and higher-level support teams
- The Customer Support Engineer will assist the Head of Production & Support in overseeing the daily operations of the production department
- This role involves coordinating with various teams, managing schedules, and ensuring that production processes run smoothly and efficiently
- Develop and maintain production schedules
- Coordinate with various departments (e.g., Data, DE, PO) to ensure timely completion of tasks
- Monitor production timelines and adjust schedules as necessary to accommodate changes
- Serve as a liaison between different departments to facilitate clear and effective communication
- Communicate any production delays or issues to relevant stakeholders and customers
- Maintain accurate records of production activities, including schedules, bugs and project status
- Prepare and distribute reports on production performance and project progress
- Identify potential production issues and work proactively to resolve them
- Assist in troubleshooting production problems and implementing effective solutions
- Provide prompt and efficient support to end-users experiencing technical issues with Fetcherr platform
- Troubleshoot problems and offer effective solutions to maintain optimal user experiences
- Collaborate with other teams, including R&D and product management, to resolve customer issues
- Document support activities and maintain records of customer interactions and resolutions
- Working hours: 16:00 PM – 12:00 AM California time
Our take
Despite the digital revolution being well underway, industries such as air travel have been slow to adopt new technologies - instead relying on old legacy systems and outdated practices. Fetcherr exists to bring tech-enabled, dynamic pricing to airlines, with other target industries in mind for the future.
With Fetcherr's platform, airlines can predict demand and optimize pricing, with an advanced ML-led algorithmic pricing system, real-time demand prediction, auto-pilot pricing support, and a host more features. The algorithms driving the product are tailored to the demographic of each client, and are trained on “several years” of bookings, flight schedules, availability, fares, events, weather, etc.
Predictive pricing is no new idea. In fact, the implementation of dynamic pricing for airlines has seen its fair share of debate - some claim it can open the doors for carrier collusion, and possible discrimination between consumers. Despite this, Fetcherr is certainly a strong option for airlines who wish to modernize their infrastructure, and has raised good funding to support business development, market expansion, and the growth of its presence in the US.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 5 rounds)
Jun 2024
$90m
SERIES B
Apr 2023
$12.5m
EARLY VC
Total funding: $113.8m
Company benefits
- Pension
- Option for remote work
- Regular team events
- Extended parental leave
- New hardware and any other desk amenities that you may need
Company HQ
Netanya, Center District
Articles
Leadership
Roy Cohen
(CEO)Former Director of Product and Innovation at STK. Was also Director of Business Development at Sao Trade and at Zicon.
Shimi Avizmil
(CTO)Co-founded AppMakers Software. Previously R&D Manager at Matrix, and Senior Software Engineer at Velocity Systems.
Robby Nissan
(CSO)Was Chief Customer Officer at Kibo, and Chief Creative Officer at Yehoshua\TBWA.
Uri Yerushalmi
(Chief AI Officer)Was Managing Founder at Dopamine.ai, as well as CEO at WhiteBay Technologies and at Bullseye Central.
Salary benchmarks
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