Strategic Account Manager, Swan
Germany
Embedded finance platform
Be an early applicant
Embedded finance platform
201-500 employees
Be an early applicant
201-500 employees
Company mission
To empower all kinds of digital companies to transform their UX and start embedding banking features within minutes.
Role
Who you are
- 4+ years of experience in account management, key account sales or CSM position in a start-up/scale-up, another fast-paced work environment or in a consulting firm
- You have a strong interest in startups and emerging technology businesses
- You can understand and articulate technical concepts, translating them into business- or industry-relevant language
- You are passionate about customer success and building long-term relationships
- You are data-driven and highly analytical
- You are fluent in German with professional proficiency in English
- Our ideal teammate: Empathetic. Skilled. Frank. We love to challenge each other, and we leave our egos at the door
What the job involves
- Swan is seeking a Strategic Account Manager
- Someone that will grow our business from the inside by ensuring the adoption, growth and success of our customers
- You will be in charge of managing and developing our portfolio of Swan’s customers in Germany (NB: we call them ‘partners’ at Swan)
- You will nurture relationships with them, help them market Swan’s offering, understand their priorities and roadmap to increase our adoption and upsell them new features
- We are looking for a strategic thinker with strong business acumen who excels in identifying and capitalizing on entrepreneurial revenue opportunities
- The ideal candidate should be curious, eager to learn, and possess a solid understanding of technical and regulatory concepts of a Financial Institution
- They will leverage their consultative sales skills to understand partner and end-customer needs and position solutions for Swan's long-term success
- As a collaborative team player, they will work closely with our Product and Compliance teams to integrate critical prospect and partner requirements into our roadmap and streamline our onboarding processes
- Accelerating time-to-revenue during the onboarding phase
- Driving planned revenue growth
- Ensuring a high level of satisfaction and avoiding churn
- Manage your portfolio of partners and be accountable for their revenue growth
- Track and analyse your partners’ performance to identify opportunities and challenges
- Conduct Quarterly Business Reviews (QBR) for top partners to track progress and align strategies, drive partner engagement with standardized monthly reporting and product marketing
- Upsell new features on existing projects with partners
- Monitor and manage partner satisfaction through Health Score, CSAT, and other metrics
- Coordinate with the product development team to convey customer requirements and feedback
- Effectively work cross-functionally across the organization to shape Swan’s solutions to meet customer needs
- Within our Strategic Account Management team, you will part of our Operations department and work closely with Integration Specialists, Compliance, Account Executives and Support to ensure our the success and growth of our partners
Application process
- We usually respond within three days
- A 30-min video call with our Talent Acquisition Manager, to get to know you, understand your career expectations and answer your questions
- An interview with our Team Manager
- A business case
- Last round with our Head of Strategic Account Management and COO
Our take
Swan believes its services can transform a business by adding a financial layer. Swan’s APIs enable European companies to integrate banking services into their own digital product: embedded finance.
While not alone in the fintech industry, the company stands out by squarely targeting SaaS platforms, marketplaces, and other fintechs with its embedded finance products. The company, offering an end-to-end, integrated and multi-product experience coupled with the fact it owns the payment and fraud risk, has garnered the attention of impressive clients including Agricap, Carrefour, Pennylane and Ride.
The company has invested into accelerating its expansion into the European market by developing more banking features that are specialized for a variety of local EU markets and enhancing the platform’s functionality with a self-service offering. Swan is gaining momentum with its expansion efforts and is well set to remain on this path.
Freddie
Company Specialist at Welcome to the Jungle
Insights
78% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jan 2025
$49.4m
SERIES B
Sep 2023
$43.5m
SERIES B
Total funding: $117.6m
Company benefits
- ESOP packages available
- Flexible remote policy
- Swan encourages you to have fun staying fit, thanks to partnerships with Classpass & Gymlib
- Twice a year we go somewhere gorgeous (a chateau, a mountain) where we reconnect, deep-dive into big topics, and relax
- The best health insurance
- We provide a Swile card to cover your meal on work days
- Extra holidays (RTT)
Company HQ
Porte-Saint-Martin, Paris, France
Leadership
Nicolas Benady
(CEO)Previously co-founded Antelop Solutions and, earlier, PriceMinister. Acted as Product Manager for French Market of VISA Europe, President of Limonetik, IT Project Manager for AXA Cessions, and was a Team Member for Endless Winter.
Nicolas Saison
(COO)Previous experience as Vice President of Product for Payboost, Digital IT Manager for AXA France, Payment Project Director for Limonetik, and as a Developer and Risk Manager for AXA.
Mathieu Breton
(CTO)Previously co-founded and acted as CTO for JS-Republic. Experience as Senior Software Engineer for Xebia France, Software Engineer for BT Global Services, and Web Developer for éQuin gestion.
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