Key Account Manager, Swift
Global payments network
Posted today
Global payments network
1001+ employees
Posted today
1001+ employees
Company mission
To make international transactions instant, frictionless and interoperable.
Role
Who you are
- University degree
- At least 7 years experience in sales, of which 3 years in the financial industry
- Prior knowledge of Swift or equivalent transaction technology/software companies
- Prior knowledge of the correspondent banking, payments, FX, trade, and digital assets
- Experience working in the Canadian financial market
- Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification
What the job involves
- Market Infrastructures / Relationship Management / Business Consulting
- Ensure strategic account management and planning
- Cultivate and maintain strong, long-term customer relationships with assigned markets and accounts, understanding their evolving requirements and positioning Swift as a trustable advisor
- Drive business growth and market presence
- Represent Swift at regional conferences, forums, and industry meetings, promoting products and solutions to expand uptake and brand access. Serve as a visible ambassador for the organization in the marketplace
- Spot opportunities, deepen relationships, deliver results
- Identify customer needs and emerging market opportunities. Cultivate and maintain strong, long-term relationships to drive revenue growth and business expansion
- Be the client advocate internally
- Act as the voice of clients within your organization. Share market insights, customer feedback, product issues, and trends with internal stakeholders. Use this information to influence product development, service improvements, and strategic direction
- Collaboration across core domain areas
- Collaborate with teams to ensure seamless delivery of solutions and services on key areas such as ISO 20022, client connectivity (APIs, cloud platforms, ERP integration), correspondent banking, digital assets, CBDCs, and related innovations and challenges
- Decides on and pursues the best course of action to deliver results following in-depth analyses of relevant issues and conflicting factors and after assessing foreseeable risks; follows through to ensure delivery and closure or escalates as needed
- Sets clear standards for quality of work; adheres to / encourages a continuous improvement mindset; implements procedures, standards and policies to ensure operational success in terms of security, availability, reliability and customer satisfaction
- Translates creative ideas into plans or projects for the business; demonstrates a commitment to learn and develop self and others; takes accountability to ensure knowledge is retained and shared to advance organisation capability and gain business advantage
- Applies understanding of how different divisions contribute to meeting SWIFT's business objectives; understands market drivers of success and encourages changes to improve offerings while optimising commercial performance
- Builds and maintains effective working relationships with a range of customers; actively listens to and translates complex needs into appropriate solutions while remaining sensitive to the complexities of the business and SWIFT's commitment to integrity in all relationships; encourages others to demonstrate strong customer focus and responsiveness
- Encourages effective team working within and across the department; respects diversity and recognises contributions from colleagues; coaches and leverages others to achieve goals; leads by example and through constant demonstration of SWIFT values
- Communicates business strategies and approaches in challenging circumstances; adjusts communication style to optimise effectiveness in a multi-lingual environment; provides clarification of key corporate initiatives and messages; recognises and respects the points of view of others
Our take
SWIFT was founded in 1973 to serve as the bedrock of the international payments system. A cooperative society which is owned by its member financial institutions, it is a vital piece of the global financial infrastructure, securely transmitting payment instructions between over 11,000 institutions in almost every country. SWIFT handles half of all international transactions, on average 40 million every day.
SWIFT's only direct competition in the traditional cross-border payments sector are bodies such as China's CIPS and Russia's SFMS. Yet, lacking the trust and membership of SWIFT these are unlikely to make serious inroads in the international payments sector.
In recent years, the competitive landscape for international transfers has been disrupted by the large-scale uptake of cryptocurrency. SWIFT has not been immune, facing competition from high-speed blockchain payment networks such as Ripple. However, SWIFT has moved quickly to adapt, introducing SWIFT Global Payments Innovation (gpi) to increase the speed of transactions to nearly that of its competitors, but with greatly enhanced visibility. It also plans to introduce blockchain technologies, partnering with companies like Chainlink to trial its own cross-chain protocols that will support it in the new financial landscape.
Steph
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Company benefits
- We put you in control of career
- We give you a competitive package
- We help you perform at your best
- We help you make a difference
- We give you the freedom to be yourself
Company HQ
La Hulpe, La Hulpe, Région wallonne
Leadership
Javier Perez-Tasso
(CEO)Has held numerous roles at SWIFT, becoming CEO in 2019. Prior to this, was Head of Product Manager, CMO and Chief Executive of the Americas and UK Region.
Salary benchmarks
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