Senior Technical Delivery Manager, ZoomInfo
$108-148.5k
+ Eligibility for Future Equity Awards
3 days a week in office (Waltham, MA)
Market intelligence and contact details database
Open for applications
Market intelligence and contact details database
1001+ employees
Open for applications
$108-148.5k
+ Eligibility for Future Equity Awards
3 days a week in office (Waltham, MA)
1001+ employees
Company mission
To unlock the growth potential of professionals and businesses with a modern end-to-end revenue operating system.
Role
Who you are
- 5+ years of experience in technology implementation, preferably in data and/or SaaS applications
- 2+ years of experience managing projects (customer facing projects, onboarding, training, etc)
- Strong knowledge of CRM and Marketing Automation Tools (Salesforce, HubSpot, Marketo, Eloqua, Pardot, Dynamics)
- SFDC Admin certification preferred
- Proven experience in technical advisory roles (Solution Consultant/Architect, Technical Account Manager, Implementation Manager, Sales/Marketing Operations)
- Excellent problem-solving abilities with strong analytical and troubleshooting skills
- Outstanding communication skills, both written and verbal
- Strong business acumen with the ability to translate requirements into effective solutions
- Experience working directly with enterprise-level clients
- Demonstrated ability to manage multiple projects independently
- Team-focused mindset with an emphasis on attention to detail and quality
- High capacity to learn new technical concepts and applications
What the job involves
- ZoomInfo is growing and looking to add a talented and passionate Senior Technical Delivery Manager to our team! In this role, you will lead the technical implementation and delivery of our industry-leading data management solutions, working collaboratively with consultants, project managers, account teams, and technical experts to ensure exceptional client satisfaction and successful implementation outcomes
- Manage end-to-end technical implementation of ZoomInfo solutions within client systems, focusing on CRM/MAT environments
- Serve as both project manager and strategic consultant during onboarding and implementation phases
- Drive standardization in procedures and enhance delivery efficiency while identifying revenue growth opportunities
- Lead high-level technical discussions on topics including: data orchestration, API’s, data transformation, data hygiene, OAuth setup, and CRM workflows
- Assist and contribute to technical documentation, including requirements and project plans
- Troubleshoot and resolve technical issues, escalating product defects to Development and Engineering teams when necessary
- Enable clients to maximize solution benefits through best practices and innovative thinking
- Collaborate cross-functionally with leadership and stakeholders to align efforts with enterprise and strategic customer needs
- Design and deliver custom data management solutions that meet or exceed client expectations
- Collaborate with internal teams across Sales, Client Support, QA Engineering, and Product Management
- Other related duties as assigned
Our take
It was only a few years ago when B2B sales teams relied on warm introductions and contact books. Now, cloud-based CRM, automation and Big Data are critical tools for any selling process. ZoomInfo’s B2B contact base has played a massive part in that journey.
The company primarily helps salespeople find potential customers. Crucially, ZoomInfo then leverages technology to help make that approach as successful as possible. Think contact details of the most likely budget holder at that company, signal for when and how to approach and crucial updates on the company’s fortunes.
ZoomInfo has grown significantly over the previous few years and is now shifting its approach to pursue more inorganic growth through mergers and acquisitions, acquiring several companies in 2022, including the job recruitment website Comparably.
The risk for ZoomInfo is that these moves represent expansion beyond its traditional strengths in top-of-funnel customer acquisition. The company will need to ensure that it maximizes synergies in order to win in these markets. The company has expanded operations in India and is set to see further expansion, as indicated by its appearance on the Fortune Future 50 list of robust and growing companies in 2023.
Freddie
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (1 round)
Jul 2004
$7m
SERIES A
Total funding: $7m
Company benefits
- Benefits for the Best You - We want our employees and their families to thrive. In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being
- Base Pay - We attract and retain the best talent with competitive compensation that aligns with industry benchmarks and merit programs yearly for promotions and salary increases based on performance, time in role, and position to market
- Bonus - When you crush it, we like to celebrate! Bonuses are awarded annually in connection with company and individual performance
- Equity - We offer each employee a generous equity award in the form of RSUs, so they can directly feel the results and success of their hard work
- Vacation & Time Off - We know everyone's needs are different so we offer flexible paid time off plans including an unlimited vacation option for many employees
- Hybrid Working Model - We offer flexible hybrid remote working models to promote equity, employee wellness, and work life balance
Company HQ
Vancouver
Leadership
Henry Schuck
(CEO)Originally founded DiscoverOrg which went on to become ZoomInfo through an acquisition in 2019.
Salary benchmarks
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