IT Specialist, Klaviyo
SearchBar
Base Pay Range For US Locations: $28.46—$42.70 USD
4-5 days a week in office
Intelligent marketing automation powered by customer data
Job no longer available
Intelligent marketing automation powered by customer data
1001+ employees
Job no longer available
Base Pay Range For US Locations: $28.46—$42.70 USD
4-5 days a week in office
1001+ employees
Company mission
To give online brands direct ownership of their consumer data and interactions, empowering them to turn transactions with customers into long-term relationships—at scale.
Role
Who you are
- 1+ years experience working in a help desk or support environment using a ticketing system such as FreshService, Zendesk, or similar
- You have clear verbal and written communication skills
- You're passionate about learning new technologies and passing that knowledge on
- You enjoy working on challenging problems and finding impactful solutions
- You've worked with the following (or similar) core technologies/applications: Jamf Pro, Okta, 1Password, Google Workspace, and Atlassian Product Suite (Confluence/Jira)
- You can work from the Boston office at least 4 days per week as needed and offer occasional after-hours on-site event support
- Able to handle freight shipments and moving equipment up to 50lbs
Desirable
- You've got experience with programming languages or scripting knowledge
- You have the Google IT Support Professional certificate or similar certification
- You have experience with MDM/SSO strategy and support
- You have wired and wireless networking knowledge
What the job involves
- The IT Searchbar team — "Searchbar" is our end-user support team — is responsible for providing day-to-day tactical support to Klaviyos
- This includes assisting with employee onboarding, inventory maintenance, overseeing a ticket queue, creating automated workflows, and documenting processes for our internal knowledge base
- As an IT Specialist I, you'll be responsible for interacting with and solving technical issues for other Klaviyos
- Using your experience, you'll work to understand the problem then solve it using your troubleshooting skills
- You'll also assist with light project work and inventory management
- You'll have support when you need it, working closely with the IT Systems team to escalate issues as necessary, all under the leadership of the IT Searchbar Manager
- Oversee the daily ticket queue, ensuring that priority tickets are solved expediently
- Provide real-time support to remote and in-office Klaviyos by asking the right questions to dig into the root cause of the problem
- Identify recurring technical issues
- Assist with hardware needs — setting up and de-provisioning devices — installing and configuring software, and shipping and receiving
- Be an active participant with documentation and writing knowledge base articles
- Support our conference rooms and unified communications technology
- Identify a focus area and work on a career plan to ensure your continued growth
Our take
Klaviyo is a marketing firm helping growth-focused eCommerce brands drive more sales with super-targeted, highly relevant email, Facebook and Instagram marketing campaigns. From personalised newsletters to automated emails when customers abandon their shopping carts, the marketing automation platform makes it easy for businesses to capture, store, analyze, and predictively use their own data to drive measurable, high-value outcomes.
Klaviyo's CEO, Bialecki, believes that the main problem with e-mail marketing today is that there is a divide between two kinds of tools: analytics tools that help you understand what people are doing on a website, such as what products they are considering, and messaging tools that send them a marketing e-mail. Operating primarily within the retail and eCommerce industry, Klaviyo aims to solve this by offering a tool that brings together analytics and messaging. This allows companies to bring all of their first-party data into a single platform to get a deep understanding of their customers and then activate that data to deliver highly-targeted, personalised communications through email and SMS. In the process, Klaviyo's customers get a deep understanding of their consumers.
Klaviyo is a fast-growing company mainly due to its business model - the firm offers a concrete ROI for Klaviyo’s clients if the software persuades customers to make purchases by treating different types of customers differently. An IPO in 2023 has led to Klaviyo's release of Klaviyo AI, which empowers businesses to unlock revenue-driving opportunities and deliver exceptional customer experiences across channels. Still in its early days of public listing, it will be interesting to see how Klaviyo fares in the years to come.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
46% female employees
4% employee growth in 12 months
Company
Employee endorsements
Opportunities to learn
"Not only we have a good stipend to spend on learning but we also have development days every quarter, where we can switch off and focus on the areas..."
Funding (last 2 of 6 rounds)
Aug 2022
$100m
LATE VC
May 2021
$320m
SERIES D
Total funding: $778.5m
Company benefits
- Private health care cover
- All full time employees receive equity
- Commuting allowance for when you do travel to the office,
- A very generous education allowance every year for you to spend on learning and development.
- Free books policy - if you’re better off for having read it (or listened to it—audiobooks are covered too!) we’ll pay for it.
- Generous and flexible PTO policy
- Participation in Klaviyo ESPP
Company values
- We always put our customers first.
- We are owners.
- We strive to make the world more equitable.
- We are ambitious.
- We are always learning.
- We collaborate radically.
- We are remarkable.
Company HQ
Financial District, Boston, MA
Articles
Leadership
Andrew Bialecki
(CEO)Previously CTO at RockTech, Senior Engineer at Performable, Lead Engineer at Applied Predictive Technologies and an SDET Intern at Microsoft
Ed Hallen
(Chief Product Officer)Currently an Advisor at Team Engine. Previously worked in Enterprise Business Development at Google, Summer Associate at Accel-KKR and Principal at Applied Predictive Technologies.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
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Diversity, Equity & Inclusion at Klaviyo
Katelyn Nnake (Director of Diversity, Equity & Inclusion)
- At Klaviyo one of our key values is "we strive to make the world more equitable"
- In 2023 over 75% of Klaviyos participated in a Klaviyo Resource Group
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