Operations Analyst, Cape

• The ideal candidate will have strong communication skills, the ability to work efficiently in a fast-paced environment, and a commitment to delivering high-quality service
• Bachelor’s degree or equivalent experience in business, operations, national service or a related field (preferred)
• Strong written and verbal communication skills
• Prior experience in a fast paced Operations role providing customer support or executing on a high volume of tasks
• Customer Centric: Values the importance of delivering high quality, innovative service; understands the needs of the customer; responds promptly and is accessible; follows through on commitments in a timely manner; maintains positive, long-term working relationships; assumes ownership of process issues and takes appropriate steps to mitigate problems. Gets consistently high feedback from stakeholders. Raises hand to help
• Problem Solver: anticipates and identifies problems; involves others in seeking innovative, simplified solutions; conducts appropriate analyses; searches for best solutions that have benefit within and/or outside the organization
• Communication: actively listens; clearly and effectively shares information; demonstrates effective oral and written communication skills; seeks input from others; adapts communication to diverse audiences
• Grit: Willingness to work through high volumes of work in order to get the job done
• Data Driven/Analytic Reasoning: The ability to interpret information to make business decisions and recommendations
• Autonomy: Can work independently to work through issues before escalating to other members of the team
• Highly Adaptable: Ability to learn and own new workflows quickly as they are developed or migrated to meet the needs of a scaling business

Desirable

• Cape is looking for a detail-oriented and proactive Operations Analysts to join our dynamic team
• This role is ideal for someone looking to start their career in operations and make a tangible impact by assisting with high-volume, user-facing tasks
• You will play a crucial role in supporting day-to-day operations, troubleshooting user issues, and ensuring a seamless experience for our customers and internal teams
• Cape Operations Analysts are the all around go-getters who can be fielded to take on a wide variety of tasks
• They work directly with customers and internal engineering teams to take on high volume workflows that impact our Privacy and Confidentiality focused Telco business
• Operations analysts can be spun up to run down any objective and consistently deliver value on the projects they own
• The first line of defense against a sea of customer requests and inquiries
• Execute on customer facing operational tasks
• Provide input to engineering teams on the trends in issues impacting customers
• Interface directly with customer to resolve issues and grievances
• Learn new operational processes and own their outcomes
• Provide customer success by advocating for their concerns and finding solutions to their problems