Billing Specialist, Hologram

• Experience: 2–3 years in billing, collections, or accounts receivable
• Proficiency in billing software (I.e. Bill.com, QuickBooks, NetSuite)
• Advanced Excel skills and proficiency in Word
• Familiarity with CRM systems like Salesforce
• High accuracy in data entry and financial calculations
• Proven ability to clearly communicate complex billing scenarios and solutions to both customers and internal stakeholders
• Ability to research and resolve complex billing issues
• Capable of managing multiple priorities and deadlines
• Professional demeanor when handling sensitive financial discussions
• Ability to identify trends and process improvements

Desirable

• We’re looking for a Billing Specialist to support our SaaS billing operations by handling day-to-day invoicing, collections, and accounts payable tasks
• As a Billing Specialist, you’ll support our invoicing and billing operations (30%), drive collections and accounts receivable (60%), and assist with accounts payable tasks (10%)
• This role reports to the Accounting Manager and will work closely with Finance, Accounting, and cross-functional teams to ensure timely, accurate, and customer-friendly billing processes
• Generate and distribute accurate customer invoices on a timely basis
• Maintain and manage billing schedules, including automation for recurring invoices
• Handle a variety of billing scenarios, including billing adjustments, credit memos, and custom billing arrangements
• Coordinate with Revenue Operations to ensure accurate billing for new customers and amendments
• Monitor aging reports, follow up on overdue accounts, and partner with Sales and Customer Success to support collections and account resolution as needed
• Resolve billing disputes in a timely and professional manner
• Maintain billing system data integrity by keeping detailed records of collection activities and outcomes to ensure accurate customer accounts
• Process prepaid account top-ups and renewals, and manage related reporting and reconciliation
• Support prepaid-to-postpaid billing transitions for applicable accounts
• Assist with processing vendor invoices and managing approval workflows
• Support payment runs and maintain communication with vendors on payment status
• Apply incoming payments to customer accounts and reconcile payment batches
• Resolve discrepancies in payment application and update payment methods as needed
• Coordinate ACH, wire, and credit card processing with banking partners

• Intro call (15 min)
• Team Member Interview (45 min)
• Cross Functional Interview (30 min)
• Hiring Manager Interview (45 min)
• Executive Interview (30 min)