Events Coordinator, Addison Lee

£25.5-30k

+ Up to 5% Bonus

Excel

Entry and Junior level

London

Taxis, couriers & chauffeurs

Be an early applicant

Taxis, couriers & chauffeurs

501-1000 employees

B2CB2BLogisticsTransportMobilityDelivery

Be an early applicant

£25.5-30k

+ Up to 5% Bonus

Excel

Entry and Junior level

London

501-1000 employees

B2CB2BLogisticsTransportMobilityDelivery

Company mission

To disrupt and revolutionise the industry, by allying the latest technologies with traditional customer service values.

Job

Company

Role

Who you are

Eagerness and willingness to learn
Excellent communication skills; verbal and written
Strong customer service abilities
Ability to work independently and as a team player
Highly organised with amazing attention to detail
Ability to manage multiple tasks and work under pressure
Proficient with Microsoft Word and Excel
Knowledge of the Shamrock (operating system) is desirable
Experience managing bookings and customer information is desirable

What the job involves

Working as part of a highly dedicated and professional Events Team, you will be responsible for processing phone and email bookings in line with company processes and procedures
As part of our Events and Network Team, you will work closely with our Operations teams, clients, and affiliates
This role presents an exciting opportunity for an enthusiastic and energetic individual who understands the importance of delivering a first-class service and is committed to providing an exceptional customer experience
Reports to the Events Team Leader and Operations Director
Work collaboratively with colleagues across the Events, Operations, Exec Control, and Car Control teams to ensure the successful delivery of events
Manage vehicle bookings from initial enquiry through to completion, ensuring all client requirements are accurately captured and fulfilled
Foster positive working relationships with internal teams, clients, and affiliates to support effective communication and service excellence
Contribute to a supportive team environment, sharing knowledge and assisting colleagues where required to achieve team objectives
Participate in team meetings and provide feedback to help improve processes, efficiency, and customer experience

Salary benchmarks

Our take

Addison Lee, founded in 1975, is London’s largest private hire company today, providing car and courier services for individuals and businesses.

The company’s main competition these days are ride-hailing firms such as Uber, but Addison Lee hopes to stand out with its practiced professional customer service. Though mainly serving London, the company also offers managed services in New York and across the US.

Addison Lee serves a large portion of the FTSE 100, operates thousands of vehicles, and provides up to 30,000 rides a day in London alone. The company also made the jump to a fully electric fleet in 2023, acquiring low-carbon taxi fleet Green Tomato Cars. In 2024, it was itself acquired by ComfortDelGro, a multinational transport group, with plans to expand services into Liverpool, the Wirral, Chester and Aberdeen through integration with CityFleet Network.

More recently, Addison Lee has strengthened its position in the corporate travel market through an expanded partnership with Your Travel Corporate (YTC), providing integrated ground transport services including airport transfers, executive vehicles, and chauffeur services. This collaboration extends across the UK and its global network in over 90 countries, reinforcing the company's focus on delivering end-to-end solutions for business clients.