Senior UX Researcher, Rula

• 5+ years of UX Research experience, with demonstrated strength across qualitative, quantitative, and mixed-methods research and the ability to select the right approach based on the decision at hand
• High degree of ownership: Demonstrated ability to independently build and lead a research program, from identifying opportunities and framing problems through research execution, synthesis, and influencing product decisions
• Product & Funnel Impact: Experience researching and improving acquisition, onboarding, activation, conversion, or other critical product journeys, with a track record of translating research into measurable product impact
• Methodological rigor & speed: Demonstrated ability to deliver high-quality research quickly, making sound tradeoffs around methodology, sample size, and depth based on the decision and timeline. Comfortable working iteratively and adapting research plans as new evidence emerges
• Strategic problem framing: Ability to turn ambiguous business and product questions into clear, decision-oriented research plans that help teams answer “build, don’t build, or what should we build?”
• Cross-functional influence: Proven ability to partner effectively with Product, Design, Data/Analytics, and other stakeholders, build alignment around research implications, and influence decisions without direct authority
• Strong communication: Ability to synthesize complex qualitative and quantitative findings into clear, compelling narratives tailored to different audiences, including senior stakeholders

Desirable

• We're looking for a Senior User Experience Researcher (Sr. UXR) to help us understand and improve the journey from first considering mental healthcare to finding the right care and successfully getting started
• You’ll lead research focused on the patient experience, helping us understand what builds confidence and trust across the journey from first discovering Rula to booking and attending a first session. You'll identify opportunities, frame ambiguous product questions, and translate patient insights and behavioral data into clear recommendations that shape what we build, test, and prioritize
• You'll sit within the User Research team, while working closely with Product, Design, Data/Analytics, and Marketing to ensure product decisions are grounded in rigorous research and a deep understanding of our patients
• This is a highly autonomous role. We're looking for someone who can identify the questions worth answering, determine the right research approach, lead studies end-to-end, and influence decisions with their findings. You'll have meaningful ownership over a product area while partnering closely with cross-functional teams to drive measurable improvements in the patient experience