Engineering Manager, Extend
Servicing & Fulfillment
+ Stock
Warranty and protection plan services
Be an early applicant
Warranty and protection plan services
201-500 employees
Be an early applicant
+ Stock
201-500 employees
Company mission
To revive an industry that's been starved of modernity and change for too long.
Role
Who you are
- 10+ years of experience in software development, including building and operating production systems in high-volume transactional domains (e.g., e‑commerce, payments, logistics, insurance, or post‑purchase/claims flows)
- 3+ years of experience as an Engineering Leader (Manager, Director, or equivalent) directly managing engineers and owning delivery for a team or product area
- Deep understanding of service‑oriented and microservice architectures, with practical experience designing event‑driven systems that prioritize reliability, observability, and data integrity across distributed services
- Experience with cloud-native and serverless architectures and infrastructure as code, ideally on AWS (e.g., Lambda, API Gateway, DynamoDB, SQS/SNS, Kafka, CDK or similar)
- Demonstrated ability to partner with Product, Design, and Operations to define roadmaps and ship impactful features in complex business domains
- Proven track record of building, growing, and leading high-performing engineering teams, including hiring, performance management, and mentoring across experience levels
- Experience leveraging AI/LLM-based tools within engineering teams, and an aptitude for applying AI thoughtfully to operational and customer-facing workflows
- Strong cross-functional collaboration skills, with the ability to work effectively with stakeholders in Operations, Merchant Success, Risk/Fraud, to balance customer experience, operational efficiency, and financial outcomes
- Highly developed interpersonal and communication skills, with the ability to translate between technical and non-technical audiences, clearly articulate tradeoffs, and build consensus
- Experience fostering a culture of quality and operational excellence (testing strategy, CI/CD, on-call, incident management, SLOs) in systems that handle money movement, shipping, or customer entitlements
- Proactive leadership style: comfortable navigating ambiguity, identifying new opportunities, and driving initiatives from concept through execution
- Ability to lead and support engineers working remotely across multiple locations and time zones
What the job involves
- People Development & Mentorship: Actively coach and mentor a team of engineers, fostering their career growth through personalized development plans, regular 1:1s, and actionable feedback loops
- Technical Excellence & Oversight: Provide technical guidance and architectural oversight for event-driven, service-oriented systems that power claim servicing, refunds, exchanges and reverse logistics, ensuring the team builds scalable, maintainable, and high-quality software
- Product Partnership: Collaborate closely with Product Managers, Designers, and Operations leaders to define the roadmap for claim servicing and fulfillment, translate business requirements into technical specifications, and ensure the team is creating the right value and solving the right problems related to post-purchase customer experiences
- Delivery & Execution: Own the end-to-end delivery of complex features and projects utilizing Agile methodologies and an AI-native SDLC to maintain a predictable shipping cadence while balancing speed, quality, and operational impact
- Culture: Cultivate a high-trust, collaborative environment where engineers are empowered to take risks, share ideas, and drive outcomes, with a strong sense of ownership over the reliability and usability of our post-purchase flows
- AI Adoption & Innovation: Drive the strategic adoption of AI across the team by championing an AI-native SDLC while also partnering with product teams to define and deliver AI-native product capabilities
- Operational Excellence: Drive the team’s operational standards—including on-call rotations, incident response, monitoring, alerting, and automated testing—to ensure the reliability, performance, and correctness of claim fulfillment flows
- Process Optimization: Continuously evaluate and improve engineering workflows (e.g., planning, solution design, CI/CD pipelines, code review processes, sprint planning) to remove bottlenecks, increase developer velocity, and ensure quality
- Stakeholder Communication: Serve as the primary point of communication for the team, effectively managing expectations with leadership and cross-functional partners regarding timelines, tradeoffs, risks, and capacity allocation
Our take
Extend allows online and offline merchants to offer product warranties and protection plans at the point of sale. It aims to provide a comprehensive and centralized warranty system where before there was not one. The company also provides customers themselves with a fast support experience, where 95% of claims are resolved in just 90 seconds.
Its API based platform is integrated into the likes of Shopify, Magento, Salesforce Commerce Cloud and BigCommerce, and can also be integrated into private client-owned e-commerce platforms. This ease of use is what makes Extend so appealing for clients.
On top of this, its seen good funding thats fuelled business growth and geographical expansion. It’s interesting to note that PayPal Ventures and SoftBank are two of their main backers, as this indicates that payment giants see the value of these point of sale transactions. And in 2022, it was named a certified partner of Shopify and reached an important milestone in becoming a full-service company, taking it one step closer to its vision of becoming the "AppleCare for everything".
Steph
Company Specialist at Welcome to the Jungle
Insights
-19% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
May 2021
$260m
SERIES C
Oct 2020
$40m
SERIES B
Total funding: $316.4m
Company HQ
Rincon Hill, San Francisco, CA
Leadership
Woodrow Levin
(Founder & CEO)Woodrow started his career by founding InStadium in 2000, where he spent 7 years before also founding Riverbank Capital and BringIt. After further roles at DocuSign and DraftKings, he founded Extend in February 2019, serving since then as CEO.
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