Customer Success Director, Infraspeak
+ Stock Options
Intelligent maintenance management platform
Be an early applicant
Intelligent maintenance management platform
201-500 employees
Be an early applicant
+ Stock Options
201-500 employees
Company mission
To provide a category-busting, fully centralised Intelligent Maintenance Management Platform (IMMP) that works for managers and technicians tackling the era of Maintenance 5.0.
Role
Who you are
- We’re looking for an inspirational leader who is capable of driving change and motivating Customer Onboarding, Customer Success, and Customer Care people while maintaining a strong strategic mindset and fostering a high-performance and framework-oriented customer success culture and service
- People magnetism by spotting, attracting, and coaching top-tier talent into being and working at their best
- Adaptability and tactical thinking by navigating complex challenges quickly while empowering teams to do the same
- Growth mindset by showing passion for continuous learning and knowledge sharing, and promoting it
- Analytical thinking by breaking down complex problems into clear insights and manageable action points, making sure that we make decisions based on reliable data and analysis
- Risk-taking approach by balancing risk and ambition with pragmatism, knowing when to take bold risks or be more cautious, and not being afraid of making hard decisions
- Customer-centricity by deeply focusing on the importance of customer experience, satisfaction, and loyalty
- Willingness to travel to HQ in Porto as required
- A notice period of up to 3 months max
- English proficiency
- Going from €10M to €50M+ ARR with a B2B SaaS product
- Managing and scaling a 20+ people customer success org
- Driving complex operations across multi-segments, -sectors, -countries and -channels, in both commercial and enterprise B2B revenue streams
- Setting up market expansion and customer success processes and structures, globally
- Opening new markets by successfully applying customised CS go-to-market approaches (USA would be a plus)
- Selling comprehensive products that require significant implementation efforts, like CAFM, CMMS, ERP, PMS, etc.
What the job involves
- We seek an experienced, effective, and inspirational leader to become the Customer Success Director at Infraspeak and help us accelerate towards our vision of becoming the global category winner!
- As our Customer Success Director, your mission is to consistently improve our customer success efficiency and deliver our service level and expansion targets while taking our overall customer onboading, customer success and customer care teams and operation to the next level
- You will be responsible for designing and executing customer success initiatives that align with our platform’s unique strengths and with our diverse team and markets, by driving customer success best practices and efficacy globally
- This role requires deep inter-departmental collaboration across Marketing, Product, and Sales teams to identify expansion revenue opportunities, streamline customer journeys, and create strategies that unlock the full potential of our platform and our talent toward company growth, personal growth, equity valuation growth, and social impact
Our take
As facilities and maintenance managers strive to achieve operational efficiency, the need for comprehensive management software is more important than ever. Infraspeak provides an intelligent maintenance and facilities management platform that simplifies data-driven decisions by combining data from legacy systems, IoT devices and third-party software into one platform.
The company’s simple, flexible, and impactful product is used by over 50,000 maintenance teams worldwide, including Siemens, Mitsubishi Electric, Engie, and Intercontinental. Backed by Indico Capital Partners, Caxia Capital, and Innovation Nest, the company’s software has been adopted by a range of industries, from hospitality to healthcare. As the most integrated maintenance management platform in the market, Infraspeak is well set to see continued growth as its focuses on furthering development and expansion.
Steph
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Oct 2024
$20.9m
SERIES B
Jul 2023
$8.7m
SERIES A
Total funding: $46.9m
Company benefits
- Flexible Working Hours
- Flexible Work Location
- Monthly Perks Budget
- Free Snacks
Company HQ
Porto, Porto District
Leadership
Felipe Ávila da Costa
(CEO & Co-Founder)Co-Founder & Board Member of Founders Founders, worked in a variety of roles at UPTEC including Startup Acceleration Program Manager and Technology Center Manager. Founder & former Coordinator at Cooltiva-te, Founder & former Project Leader at Talks 2.0.
Luís Martins
(CTO, VP of Product & Co-Founder)Former Facility Management Consultant at UPTEC. Previously worked as a Maintenance Software Developer at Avac Piquet, Facility Management Consultant at FEUP, and Technical Assistance Software Development at Cool Heat, Lda.
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