Data Informatics Analyst, ServiceNow
Front-End/BI
$106.6-165.3k
Plus variable/incentive compensation and ESPP
More information about location
Office located in Santa Clara, CA
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
$106.6-165.3k
Plus variable/incentive compensation and ESPP
More information about location
Office located in Santa Clara, CA
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
- Bachelor's degree in quantitative field, Computer Science, Information Systems, or related field
- 2+ years of proven experience as a Power BI Developer or Business Intelligence Engineer, with a strong portfolio showcasing Power BI projects and GenAI features utilization
- Proficiency in Power BI Desktop, Power Query, DAX, and data modeling techniques
- Advocate for User centric design UX to deliver dashboards that are not only functional but also intuitive, visually appealing, and aligned with business needs
- Knowledge of data visualization best practices and tools like Figma for prototyping
- Hands-on experience with AI features in Power BI, including AI visuals, Q&A, and decomposition trees, Copilot etc
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
- Strong analytical and problem-solving skills, with the ability to translate complex business requirements into actionable insights
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders
- Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced environment
- Passion for continuous learning and professional development, with a desire to stay updated on emerging technologies and industry trends
What the job involves
- The Data & Analytics team at Servicenow plays a critical role in driving strategic decision-making, product growth, and operational excellence by building the backbone robust data pipelines, executive dashboards—that powers insight across the organization
- Embedded across functions such as Engineering, Product, Finance, Sales, and Research, this team collaborates closely with stakeholders to define north-star metrics
- Core Job: Design, develop, and maintain interactive Power BI reports and dashboards to meet business requirements
- Collaborate with business analysts, data engineers, and stakeholders to gather and analyze reporting needs, providing inputs on metric definitions to drive Business Outcomes
- Technical Expertise: Create and optimize data models using Power BI Desktop, ensuring efficient data retrieval and performance
- Implement DAX (Data Analysis Expressions) for advanced calculations and measures to enhance reporting capabilities
- Integrate data from various sources, including SQL databases, Excel, SharePoint, and APIs, into Power BI
- UX: Dashboards that are relevant, actionable, and aligned with business goals by understanding user personas
- Design visually clear, concise, and impactful reports and dashboards that adhere to data visualization principles (CRAP)
- Advanced Analytics and AI Integration: Power BI is incorporating AI and machine learning capabilities, such as automated insights and smart narratives, which will require developers to adapt to new tools like Copilot for AI-driven insights and enhanced forecasting
- You will need to create dashboards with increase sophistication that leverage these features
- Table Stakes: Ensure data accuracy, consistency, and security in all developed reports and dashboards
- Perform testing, troubleshooting, and optimization of Power BI solutions
- Enablement: Provide training and support to end-users on Power BI functionalities and best practices
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Founder & Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
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