Customer Success Manager, Arctic Wolf
€30-63k
More information about location
Computer and network security
Be an early applicant
Computer and network security
1001+ employees
Be an early applicant
€30-63k
More information about location
1001+ employees
Company mission
To end Cyber Risk through effective security operations.
Role
Who you are
- The ability to be flexible and work in a rapidly changing environment is required
- Aptitude for technology, knowledge of spreadsheet and Salesforce utilization
- Fanatical devotion to customer service, business quality, and data security
- Thinks out-of-the-box and energizes others with passion, quality, and commitment
- Work is primarily sedentary in nature and can be executed sitting or standing positions in an office environment
- Requires ability to utilize technology related to using a keyboard, verbal communication, and work with device screens which require visual acuity
- If located in a company office, often requires the mobility to physically navigate the space
- In the event of business travel, mobility sufficient to utilize public and private transport and navigate to essential locations
- May include moving or lifting of 25 pounds or less (e.g., office chair, reams of paper)
What the job involves
- Managing a set of corporate customers who are utilizing Arctic Wolf’s CyberSOC solution
- Achieving renewal and expansion targets through consultative selling techniques
- Listening to customers and providing feedback to the business
- Ensuring customer satisfaction and delivery of quarterly account reviews
- Negotiating on behalf of management using product knowledge and knowledge of customer needs to upsell by positioning additional Arctic Wolf service offerings
- Acting as an advisor to customers by leveraging solid domain and product knowledge of Arctic Wolf service offerings and customer’s needs to develop plans for future growth
- Successfully planning and prioritizing a high volume of activities and requests to manage customer issues and requests, including following through on requests in a timely manner, asking clarifying questions to determine the correct source and impact of issues, comparing, and evaluating possible courses of conduct to make decisions or recommendations and understanding use cases to coach customers to alternate solutions when possible
- Creating and managing automated processes to effectively forecast and communicate at-risk customers; build risk mitigation plans to retain such accounts
Our take
Founded in 2021, Arctic Wolf has emerged as a pivotal player in cybersecurity with its concierge approach to Security Operations as a Service (SOCaaS). Arctic Wolf addresses the challenges of managing diverse cybersecurity systems and combating alert fatigue through its cloud-managed detection and response solutions.
Two of the many challenges facing digital enterprises are: having to manage dozens of different complex cybersecurity systems, and knowing what is actionable and an immediate threat (known as alert fatigue). Arctic Wolf’s platform offers cloud-managed detection and response systems, continual risk management and security awareness, solving both challenges.
Arctic Wolf's platform is now a top choice for organisations seeking streamlined security through unified technology. With 5,200 global organisations onboard, Arctic Wolf sets cybersecurity benchmarks, utilising advanced AI and open-XDR architecture to analyse over 5.23 trillion security events weekly.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Oct 2022
$401m
CONVERTIBLE
Jul 2021
$150m
SERIES F
Total funding: $899.2m
Company benefits
- Equity For All Employees: Our salary and benefits packages always include equity, so every employee has a stake in the company’s success
- Pack Unity: We’re on a mission to foster a diverse, equitable, and inclusive workplace and to create positive change in and out of the office
- Professional Development: Arctic Wolf mentors and trains its employees to help their career growth, and encourages and supports employee efforts to enhance their skills and competency through coursework and training
- Flexible Paid Time Off: Arctic Wolf believes that employees should have the opportunity to enjoy time away from work on a flexible basis. Employees are given accountability and authority within their job responsibilities, why not with their flexible time off? We encourage diversity and the ability for you to celebrate the days in the year that are important to you
- Family Forming Benefits: Your family is a part of our Pack, which is why in addition to comprehensive health benefits, we provide access to personalized family-forming support for employees exploring fertility health, those pursuing parenthood, those already pregnant, and other family related benefits
- Volunteer Time Off: As we seek to End Cyber Risk, we also seek to give back to the communities around us, so the world is a safer and better place for all to thrive. All pack members have 3 days of volunteer time off (VTO) to use to give back to their communities in a way that is meaningful to them
Company HQ
Eden Prairie, Minnesota
Leadership
Nick Schneider
(President & CEO)Joined Arctic Wolf in 2016 as the Head of Worldwide Sales and worked their way through the roles to become CEO in 2021. Previously the vice-president of sales for Code42.
Brian NeSmith
(Founder)Previously the president and CEO of Blue Coat Systems, Inc.
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