Support Consultant, NEC Software Solutions

Salary not provided

SQL

HTML

JavaScript

.NET

Java

Windows

Oracle

Unix

Junior, Mid and Senior level

Nottingham

More information about location

Specialist software & outsourcing services

Be an early applicant

Specialist software & outsourcing services

1001+ employees

B2BArtificial IntelligenceAnalyticsSaaSOutsourcing

Be an early applicant

Salary not provided

SQL

HTML

JavaScript

.NET

Java

Windows

Oracle

Unix

Junior, Mid and Senior level

Nottingham

More information about location

1001+ employees

B2BArtificial IntelligenceAnalyticsSaaSOutsourcing

Company mission

To build software and services that help keep people safer, healthier and better connected worldwide.

Job

Company

Role

Who you are

Experience of working with complex bespoke software applications either in a Support, Development or QA role
Experience of working within a structured process driven environment
Experience of using an IT Service Management tool or similar
ITIL Foundation certificate
Experience of investigating data related issues within a relational database
Capability to generate and manipulate SQL scripts used to query and manage database content
Ability to check log files and restart services on a number of operating systems including Microsoft Windows and UNIX Solaris
Understand principles of software development within an ISO 9001/ISO 20000 accredited environment
Exposure to the following:
Microsoft Windows Servers environments
UNIX Solaris servers environments
Java
Ensemble
Microsoft .net
SQL
Oracle
Jetnexus
Javascript
HTML
Active MQ
Self-motivated and persistent with a desire to learn and enjoys helping people
Demonstrate solid analytical and lateral thinking skills
Capable of communicating to technical and non technical staff unambiguously at all levels with respect to support calls
Willing to challenge and improve existing processes and practices
Proactive and forward thinking to stop incidents occurring
Capability to multi-task and balance complex customer and internal priorities
Excellent oral and written communication skills
Willing to travel (when required) to customer sites
Ability to contribute and participate in identification of permanent fixes
Exhibit empathy and patience during interactions with customers

What the job involves

The role will be working within a mature 2nd line support team, with responsibility for resolving incidents raised by customers, via the NEC Service Desk, for the CONNECT Police software
You will be joining a team with strong technical background who formerly had roles in development, end user support and software implementation disciplines
Provide software application support
Own and undertake the investigation of complex application incidents
Recreate scenarios on internal test environments to provide evidence of defects
Identify and document workarounds
Work within contractual SLAs
Work to ITIL aligned support process procedures
Work closely with other NEC Teams and 3rd parties
Participate in an Out of Hours on call rota

Our take

NEC Software Solutions is a branch under the NEC Corporation umbrella, that delivers software and services to support public health, safety and connection. The company’s customer base is rooted in national governments and international health bodies, spanning police forces, emergency services, local authorities and housing providers.

Since its acquisition by NEC Group in 2018 the company has seen substantial growth with NEC's support. It has made numerous strategic partnerships and acquired Vantage Health, Cadcorp and Pro-Mapp to bolster its capablities.

In 2022, NEC Software Solutions was ordered by the CMA (Competitions and Markets Authority) to sell parts of its acquisition of Capita Secure Solutions, after an investigation revealed emergency services could end up paying more for crucial software. However, this stands as a mere bump in the road against the company's broad success, where it remains a leader in public sector software and services on a global scale.

Freddie

Company Specialist at Welcome to the Jungle

Company

Company benefits

Private Medical Healthcare
Pension Scheme
Life Assurance
25 Days Holiday
Wellness
Retail & Lifestyle Discounts
Flexible Working
Continued Learning
CycleScheme

Company HQ

Hemel Hempstead Industrial Estate, London, UK

Leadership

Tina Whitley

(CEO)

Former Executive Director (Government and Housing) for Northgate Public Services. Previous Managing Director (Education and Libraries Software) at Capita Children's Services, and Operations Director EMEA at Convergys.

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