Lead Product Manager, TalkTalk
+ Performance related bonus opportunities
More information about location
2+ days a week in office
Broadband, mobile & TV provider
Be an early applicant
Broadband, mobile & TV provider
501-1000 employees
Be an early applicant
+ Performance related bonus opportunities
More information about location
2+ days a week in office
501-1000 employees
Company mission
To bring simple, affordable, reliable and fair connectivity to everyone.
Role
Who you are
- Mastery of AI, automation, and experimentation in digital journeys
- Visionary digital product leader with a track record of transforming customer retention and lifecycle value at scale
- Commercial acumen and experience influencing at board/exec level
- Relentless customer focus, with a passion for simplicity, inclusivity, and measurable impact
- Courage to challenge the status quo, push boundaries, and set new standards for the industry
- Deep expertise in digital product management, customer lifecycle, and data-led growth strategies
- Proven ability to lead, coach, and inspire cross-functional teams to deliver world-class outcomes
- Experience in high-scale consumer businesses (e.g., telco, fintech, e-commerce, SaaS) is highly desirable
What the job involves
- As Lead Product Manager, you'll be the architect of our customers’ digital lifecycle beyond acquisition
- Your mission: to reimagine retention, loyalty, and customer value for millions of UK households
- You'll set a bold vision for proactive, predictive, and personalised digital experiences - delivering world-class engagement, support, and growth
- You’ll lead empowered, cross-functional teams to push boundaries, leveraging AI, automation, and data to anticipate needs and delight customers at every touchpoint
- This is a rare opportunity to shape the future of digital retention at scale, supported by TalkTalk’s ambition and the platform to turn that vision into reality
- Set the Vision: Define and communicate a bold, inspiring vision for digital retention and customer growth, making TalkTalk the envy of the industry
- Drive Innovation: Lead the design and delivery of proactive, predictive, and personalised digital journeys - using AI, automation, and experimentation to anticipate and exceed customer needs
- Empower Teams: Build and coach high-performing, cross-functional squads—fostering a culture of discovery, rapid iteration, and outcome-driven product management
- Champion Customer-Centricity: Relentlessly advocate for the customer, ensuring every digital touchpoint is simple, inclusive, and delivers measurable value
- Own Outcomes: Hold clear accountability for reducing churn, increasing loyalty, and maximising customer lifetime value—using data and experimentation to drive continuous improvement
- Collaborate at Scale: Partner with Marketing, Trading, Technology, and Platform leads to align strategies, break silos, and deliver seamless end-to-end experiences
- Benchmark Globally: Continuously scan the horizon for global best practice, bringing in ideas and partnerships that keep TalkTalk ahead of the curve
- Influence at Board Level: Represent digital retention at the highest levels—shaping strategy, influencing investment, and inspiring belief in the art of the possible
Our take
TalkTalk is a connectivity provider serving 4 million customers. Originally founded as a subsidiary of Carphone Warehouse, it was demerged as a standalone company in 2010. TalkTalk boasts a number of firsts in the industry; including launching free calls between its customers, providing a whole-home filtering service, and bringing WiFi 6 router technology to the UK.
In hopes of optimising the experience of its broadband customers, TalkTalk has partnered with DZS, which is a leader in access and optical edge infrastructure and cloud software solutions. TalkTalk will leverage the market-leading technologies of DZS, including DZS CloudCheck and Expresse Cloud EDGE, towards reducing call escalations, minimising equipment replacements and shortening call handling times.
In 2022, TalkTalk acquired rival SSE from Ovo Energy, in order to bolster its customer portfolio. Rumours of its own acquisition by Virgin Media O2 followed that same year, though the deal did not come to fruition. The company also agreed a partnership with Telecom Acquisitions, the manager of a number of broadband ISP brands and products, which includes TalkTalk securing the controlling stake in the company.
Freddie
Company Specialist at Welcome to the Jungle
Insights
5% employee growth in 12 months
Company
Company benefits
- Company pension scheme
- Private medical insurance
- Income protection and life assurance
- We all lead different lives and like to work differently, so whether it's working from home or starting and finishing your day later, we’ll give you the flexibility you need to do your best work
- We offer all of our people free TalkTalk Fibre, TV and Phone (you’ll be helping us make them what they are, so it’s only fair that you get to enjoy them)
- We run lots of wellbeing initiatives throughout the year to support your financial, physical, mental and lifestyle wellbeing
- We offer 18 weeks’ fully paid maternity leave and 4 weeks’ fully paid paternity leave when the big day arrives. The same applies for adoptive leave too. And, if you’re a grandparent, we’ll also give you a day off to spend time with your new grandchild
- You’ll get the chance to join one of our employee networks, such as Talk Pride, Women in Tech, Wellbeing or Neurodiversity communities. From arranging events like monthly coffee mornings to providing support, our communities are there for you
- We want to recognise the people that go above and beyond, and display our company values — we do that in a number of ways, from a simple thank you, to experience days
- Plus, you’ll have your birthday off, fully paid, every single year!
Company HQ
Salford, UK
Leadership
James Smith
(CEO)Previously CEO at PXC, CFO at Capricorn Energy, Director at Rothschild & Co and was the Vice President of Merrill Lynch International.
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