Technical Support Engineer, Kyriba
$65.1-89.5k
Cloud based treasury and payment automation solutions
Open for applications
Cloud based treasury and payment automation solutions
1001+ employees
Open for applications
$65.1-89.5k
1001+ employees
Company mission
To help companies transform their liquidity management and use it as a strategic advantage.
Role
Who you are
- Baccalaureate or Graduate degrees in Finance or IT or relevant work experience
- Professional communication skills both verbally and written. Ability to discuss complex issues with banks, partners and Kyriba clients. Ability to deal with difficult callers and to work calmly and professionally under pressure
- Logical approach to troubleshooting including good analytical and problem solving skills
- Previous experience working on H2H connections, SFTP/FTP. SWIFT, AL2 a plus
- Understanding of technical protocols such as TCP/IP, LAN/WAN, SSO, SAML 2.0, API a plus
- Previous customer facing or project consulting roles are a plus
- Capability to work with teams in multiple countries, across time zones
What the job involves
- Manage service requests from the personal backlog queue, updating customers with regular updates, effective and clear communication
- Liaison between bank and client managing bank reporting and payment troubleshooting
- Support FTP/H2H connections, encryption/decryptions, certificate renewals, Bank/Kyriba/ERP APIs, Swift Protocols Fin/FileAct channels, etc
- Participate in connectivity projects and migrations including bank connections and third parties’ integrations to our clients (sftp, API, certificate renewal, encryption…)
- Cross training in functional modules within the Kyriba application
- Develop understanding of Cash Management, Cash Positioning and Forecasting, Liquidity Management, Payments and Payment Interfaces
- Strong verbal and written communication skills, with the ability to communicate difficult/sensitive information tactfully
- Ability to produce high-quality and clear product guidance.
- Ability to understand and resolve customer issues
- Facilitates effective client meetings
- Resolves and/or escalates issues in a timely fashion
- Effectively sets and manages client expectations
- Focus on client satisfaction by providing quality answers, understanding the impact of potential issues on client’s day to day, and showing empathy toward the client’s situation
- Coordinate with Kyriba functional teams (Prod Mgt, Dev, Prof Serv, Sales, and Prod Support) to manage client issues in a timely and effective manner
- Continually seeks opportunities to increase customer satisfaction and strengthen client relationships
- Strong organizational skills to work on multiple clients and cases at one time
- Seeks and participates in development opportunities above and beyond standard Kyriba training
- Improves Kyriba product knowledge by attending Kyriba training sessions and acquiring new certifications
Our take
Corporate liquidity - the ease of selling an asset without affecting its price and a measure of a company’s short-term health - increased by $180 billion between 2022 and 2023, indicating that now more than ever, economic uncertainty requires more rigorous financial health checks. Kyriba, who developed the first-of-its-kind corporate liquidity performance report, is creating products for just that.
Kyriba’s platform provides CFOs, corporate treasurers and IT analysts with the tools to connect, protect, forecast and improve their company’s liquidity. Automation tools developed by Kyriba provide performance and operational improvements to financial self-analysis and thereby offer actionable insights into company improvement. In short, Kyriba, with its 24 years of experience, is a strong alternative to traditional bank advice for corporations seeking improvements to their financial well-being. Kyriba’s risk management, treasury management, payments and connectivity products have seen the company process $15 trillion in payments annually.
Since its founder stepped down as CEO in 2024, Kyriba has received Growth Equity VC from longtime supporters Bridgepoint, accelerating its growth at a time when companies of all sizes need to asses their liquidity regularly.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 9 rounds)
Sep 2017
$40m
SERIES E
Sep 2016
$23m
SERIES D
Total funding: $147.5m
Company benefits
- Responsible Time Off - We trust and support our employees to take the time off that they need to work at their very best
- Company Matching 401K - We care about your financial future and want to help you plan for it in any way that we can
- Excellent Insurance Plans - Whether it’s medical, dental, or life insurance plans, including HSA and FSA account options, we have you covered
- Wellness Platform Incentives - From yoga to tennis, 5ks to book clubs, we have a holistic wellness program to help you stay happy and healthy, every day
- Disability Insurance - We will do everything we can to improve your care in the event of short-term or long-term disability
- Employee Assistance Programs - We have several programs to help set you up for success, both in and out of the office
- Legal Services - A highly experienced legal team is available to assist and support you in legal matters
- Pet Insurance - Pets are family. So from dogs to cats, birds to turtles, we want you to know that we’ve got your pet family covered
Company values
- Think Big & Constantly Innovate - We have the confidence to think big, embrace change, challenge the status quo, and continuously evolve - staying on top of new technologies and industry progress
- Put Our Customers’ Needs First - We are passionate about delivering the highest value and supporting our customers with end to end care through their entire customer journey
- Act with Integrity - Integrity is at the heart of everything we do. We take personal responsibility for our actions, own our decisions, and honor each other’s contributions. With honesty, respect, trust and transparency, we empower each other through an inclusive environment where everyone can bring their best selves
- Work as One Team - We are driven by our common goals and share in each other’s success and failures, learning and working together as a team
- Strive for Excellence - We bravely take on new challenges with a focus on continuous improvement whilst delivering the ultimate professionalism and quality customer care, and cutting edge innovation
Company HQ
University City, San Diego, CA
Articles
Leadership
Melissa Di Donato
(CEO)Also the Small & Medium Enterprise Digital Adoption Task Force Member at the Department for Business and Trade. Previously a Member of the Advisory Board at Porsche AG, INED at JPMorgan Chase & Co and Founder at Inner Wings.
Share this job
View 7 more jobs at Kyriba