Senior Manager of Sales Operations, Moveworks
$174-260k
+ Equity
More information about location
5 days a week in office
Enterprise-built conversational AI platform
Be an early applicant
Enterprise-built conversational AI platform
501-1000 employees
Be an early applicant
$174-260k
+ Equity
More information about location
5 days a week in office
501-1000 employees
Company mission
To make getting instant help at work effortless for employees.
Role
Who you are
- 5+ years of experience in Sales Operations at B2B SaaS environment with at least one year of people manager experience
- Very high standards of excellence — desire to build an operations function that not only aligns to industry best practices but challenges and redefines them
- Proven ability to effectively balance big-picture strategic-level thinking with deep hand-on execution modes with top-notch attention to detail
- Excellent verbal and written communication skills with adaptability: you can comfortably present to a C-level audience and then have a deep down technical scoping session with a system architect in the same day
- Expert level knowledge of Salesforce Sales Cloud, comfortable being your own SFDC admin if needed, experience with Salesforce CPQ
- Expert level user of Gsheets/Excel
- Experience with BI and Data Analysis tools like Tableau or Mode in business user and analyst capacity, SQL fluency is a big plus
- Administrative experience with other tools in our tech stack is a big plus: Outreach, Gong, People.ai, LinkedIn Sales Navigator, ZoomInfo, Clari
What the job involves
- In this role you’ll have the opportunity to lead and grow our Sales Operations function through an exciting new growth phase as Moveworks grows from $100M to $1B ARR over the next several years
- You will be the main operational counterpart to our SVP of Global Sales in ensuring that we continue to leverage our operational rigour as a key lever to beat our growth targets and as a tangible competitive advantage
- You and your team will empower all Sales Leaders, AEs, SDRs, and the extended sales ecosystem with world class sales technology stack, operational processes, and data insights
- You will own all aspects of sales operations including sales territories framework, deal desk and CPQ, process automation, technology adoption, CRM data integrity, sales analytics, etc
- This role combines deep hands-on individual contributor work with people management responsibilities — starting with two direct reports with the potential to continue to grow the team
- This role reports to Sr. Director of GTM Operations
- Be the main operational partner to the SVP of Global Sales and all Sales RVPs/RDs
- Be the head of Sales Operations function: define and track semi-annual OKRs; identify and manage key projects and initiatives, hire and develop team members
- Own and continuously improve the framework for Sales Territories carving, ongoing sales territory management, account tiering, account scoring and prioritization
- Own and continuously improve Deal Desk function to remove friction for any non-standard deals and empower sellers and sales leaders to maximize the value of deals, while minimizing internal coordination and approval time, etc
- Partner with the GTM Systems team to continue to enhance our Salesforce Sales Cloud instance to be a best-in-class experience for the sellers that is seamlessly integrated with the rest of the sales technology stack
- Partner with the GTM Analytics team to continue to evolve our role-specific sales stakeholder dashboards (Tableau) providing the most impactful and actionable data to sellers, identify and execute ad-hoc data analyses (Mode Analytics) to extract insights that inform the evolution of our sales strategy and tactics
- Partner with the Marketing Operations team to continue to streamline marketing and sales handover points processes and systems (e.g. optimize lead scoring, routing, follow-up, re-activation)
- Partner with the Customer Success Operations team to streamline sales and post-sales handover points (e.g. align upsell motions across AEs, Renewals and CSM teams)
- Partner with the GTM Enablement team to make sure that our sales technology stack and reporting is always aligned with the latest sales enablement initiatives and programs
- Partner with FP&A Team on annual Sales Capacity planning, Sales Compensation Plans design and ongoing management, board meeting preparation, etc
- Work with other cross-functional teams including Legal, IT/Security, Partnerships, Product Marketing, Strategy, Procurement as the primary operational counterpart on behalf of the whole Sales org
Our take
Moveworks provides IT service and helpdesk support through an AI-driven chatbot. Its system utilizes information about an employee, such as their role and seniority level, to deliver the correct information or carry out processes. Moveworks claims to solve 30% of IT support tickets within weeks of implementation.
In 2024, Moveworks opened a data center in Australia and its service has seen strong uptake from large enterprise-level companies, where IT teams deal with hundreds of requests at a time, helping to minimize backlog and gain back employee time. As more and more workers move from office to home or hybrid, IT support requests have boomed, opening up the opportunity for Moveworks to expand its client pool and provide solutions to help with this change.
Competitors such as Electric offer similar automated IT support services, but Moveworks has invested heavily into creating an AI system that is conversational and easy to use. Automated solutions with machine learning capabilities can also identify cost-saving opportunities. When unused software licenses are estimated to cost companies billions of dollars a year, there is money to be made by identifying and removing these avoidable costs through AI.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Jun 2021
$200m
SERIES C
Nov 2019
$75m
SERIES B
Total funding: $305m
Company benefits
- Fully paid medical, dental, and vision coverage with no premiums
- Fully paid short-term disability, long-term disability, and life insurance
- Free daily meals
- Unlimited PTO
- Unlimited paid sick days
- 16 weeks of 100% paid parental leave
- Medical, family care, and military leave
- Competitive salary — we’re one of the best-paying companies in the Bay Area
- 401(k) with matching
- Equity and stock options
- Commuter and parking benefits
Company HQ
Mountain View, CA
Articles
Leadership
Bhavin Shah
(CEO)After an MA at Stanford, Bhavin worked as a Director at LeapFrog Enterprises before co-founding Gazillion after 5 years in 2005. They left their CEO role at Refresh to co-found Moveworks in June 2016.
Vaibhav Nivargi
(CTO)Vaibhav started their career as a Stanford University Research Scientist before working for Aster Data as a Software Engineer. Having started ClearStory Data in 2011, they co-founded Moveworks in 2016.
Varun Singh
(President)Varun worked for half a decade as SVP of Product at Sefaira before spending 2 years as Lead Product Manager at Facebook. They left in 2016 to co-found Moveworks.
Jiang Chen
(CTO of AI)Jiang took a PhD at Yale in Computer Science before working as a Columbia Research Scientist and spending 7 years at Yahoo! and Google. After a year at Airbnb, they co-founded Moveworks.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 48 more jobs at Moveworks