Senior Manager of Strategy and Business Operations, Sprout Social
$152-250.8k
Salary is dependent on location. + Opportunity to receive restricted stock units (RSUs)
All-in-one social media management platform
Be an early applicant
All-in-one social media management platform
1001+ employees
Be an early applicant
$152-250.8k
Salary is dependent on location. + Opportunity to receive restricted stock units (RSUs)
1001+ employees
Company mission
To help organizations of all sizes become better marketers and create the world’s most beloved brands.
Role
Who you are
- This is an ideal role for someone with a background in strategy, product, analytics, or business operations who’s looking to drive impact across the full business
- 7+ years of experience in management consulting, business operations, product strategy, analytics, or related roles
- Strong analytical skills and comfort diving deep into data to drive insights and recommendations (advanced proficiency in Excel/Google Sheets is required)
- Proven ability to lead complex cross-functional initiatives from start to finish
- Experience working in or closely with product, engineering, GTM, or finance teams
- Experience in a high-growth SaaS environment or similarly fast-paced business
Desirable
- Excellent communication skills, both written and verbal — able to craft compelling narratives for senior leaders
- Comfort working through ambiguity and independently structuring solutions to complex problems
- Deep curiosity and a customer-first mindset when approaching problem-solving
- MBA or equivalent graduate degree preferred but not required
What the job involves
- Sprout Social is looking to hire a Senior Manager of Strategy and Business Operations to our Product team
- As a foundational member of the Strategy and Business Operations team, reporting to our VP of Strategy & Business Operations, you’ll partner closely with executive leadership across Product, GTM, and Finance
- You’ll help define Sprout’s long-term strategy, drive execution on cross-functional initiatives, and uncover opportunities that accelerate growth
- We’re looking for someone who’s endlessly curious, customer-centered, and thrives in navigating ambiguity — someone who can toggle between the 10,000-foot view and the details, and who gets energy from solving hard, high-impact problems
- Sprout believes the best product experiences come from empowered product development teams that develop expertise in their domain and empathize with customer challenges
- What’s unique about our product org is that it consists of cross-functional teams we call “squads,” inclusive of product managers, designers, data scientists, and engineers
- There are no middle layers and you get to create, iterate and ship our product together as one, autonomous team
- As a part of one of these teams, you’ll get to own your roadmap and help make an industry-leading product that delivers on your vision for our customers
- If you value research, great UX design, fast execution, constant shipping and a true customer-centric approach, our Product org just might be the place to accelerate your career
- Guide prioritization and tradeoff discussions across Product, GTM, and Finance to ensure focus on the highest-impact opportunities
- Lead and support Sprout’s most strategic, high-priority initiatives — from ambiguous problem space to structured, actionable plan
- Partner with cross-functional leaders across Product, GTM, Finance, and Exec to identify opportunities, solve business-critical challenges, and drive alignment
- Develop business cases, operating models, and long-range strategic frameworks that guide company decision-making and inform resource allocation and investment decisions
- Conduct deep analyses of market trends, customer segments, competitive positioning, and product performance to guide positioning and growth roadmap
- Define, track, and operationalize KPIs that align cross-functional stakeholders and ensure accountability
- Translate insights into clear recommendations and narratives for senior leadership and Board discussions
- Help establish the Strategy & Business Operations function, including team norms, rituals, and future hiring practices
- Take a hands-on approach to problem-solving — conducting your own analyses and diving into details while we build out the broader team
- Within 1 month, you’ll plant your roots, including:
- Completing Sprout Social’s onboarding program and developing a foundational understanding of our products and customers
- Building strong cross-functional relationships across R&D, GTM, Finance, and Leadership
- Partnering with the VP of Strategy & Business Operations to define your role’s goals, onboarding plan, and initial focus areas
- Within 3 months, you’ll start hitting your stride by:
- Taking ownership of one or more high-priority strategic initiatives
- Delivering insights and recommendations through structured analysis, stakeholder interviews, and business modeling
- Helping shape the team’s operating cadence, rituals, and reporting frameworks
- Within 6 months, you’ll be making a clear impact through:
- Leading large-scale, cross-functional efforts that guide product direction or GTM strategy
- Driving alignment on key metrics and decision-making frameworks across teams
- Helping define the roadmap for future SBO hires
- Within 12 months, you’ll make this role your own by:
- Becoming a go-to strategic thought partner for leaders across Sprout
- Refining and scaling our operating models for decision-making, planning, and accountability
- Playing a key role in shaping the long-term strategy of our business and product portfolio
Our take
Engagement tools for social media are proving increasingly vital with the rise of social commerce, and brands need to keep a careful eye on customer satisfaction and interaction if the company is to net a profit from this market. Sprout Social is a social media management platform for brands and agencies of all sizes, allowing users to post, manage engagement, and access analytics on a single hub.
With plenty of big-name customers, including Unicef, Chipotle, and Subaru, Sprout Social has developed a trusted and effective brand of its own. It dodged direct competition with social engagement platform Hootsuite by expressly prioritizing its customer service tools, where Sprout Social appears to be generally recognized as superior.
To double down on serving the social commerce market, and carve out a distinctive niche ahead of this eCommerce trend’s anticipated success, Sprout Social has integrated with platforms such as Shopify and Facebook Shops. It is also a member of the TikTok marketing partner program, and has continued to receive accolades for its software.
Steph
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Dec 2018
$40.5m
SERIES D
Feb 2016
$42m
SERIES C
Total funding: $101.5m
Company benefits
- Insurance and benefit options that are built for both individuals and families
- Progressive policies to support work/life balance, like our flexible paid time off and parental leave program
- High-quality and well-maintained equipment—your computer will never prevent you from doing your best
- Wellness initiatives to ensure both health and mental well-being of our team
- Ongoing education and development opportunities via our Grow@Sprout program, employee-led diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders
- Growing corporate social responsibility program that is driven by the involvement and passion of our team members
- Beautiful, convenient and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting
Company HQ
Chicago Loop, Chicago, IL
Leadership
Justyn Howard
(CEO)They were Senior Account Executive at New Horizons, and worked in Learn.com's Executive Account Sales department.
Aaron Rankin
(CTO)They have a Master's in Information Systems Management from Carnegie Mellon and were an IT Architect at IBM. They were also a Software Engineer at Endeca, and they are currently an investor with Rankin Family Ventures.
Peter Soung
(Head of Growth)They studied Computer Science at Penn State before working at IBM as a Software Engineer. They also worked as a Sales Engineer at companies such as Endeca.
Share this job
View 17 more jobs at Sprout Social