Operations Program Manager, Block

Customer Success

$100.5-153.6k

Salary dependent on location. Eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus

Senior level

San Francisco Bay Area

Remote from US

Financial services ecosystem

Job no longer available

Financial services ecosystem

1001+ employees

FintechB2CB2BPaymentsFinancial Services

Job no longer available

$100.5-153.6k

Salary dependent on location. Eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus

Senior level

San Francisco Bay Area

Remote from US

1001+ employees

FintechB2CB2BPaymentsFinancial Services

Company mission

To create better tools to help everyone access the economy.

Job

Company

Role

Who you are

5+ years of project or program management work experience
Excellent soft skills, catered towards a variety of stakeholder functions. You're able to clearly and concisely communicate an idea, or overall project/ program status
The ability to manage multiple projects simultaneously, often with competing resources
A keen eye for prioritization and continuous optimization. You have the ability to discern the urgency and importance of work
Experience launching products is a plus
Experience with Jira is a plus

What the job involves

The Global Program Management and Infrastructure team ensures the smooth and efficient running of the Customer Success organization on a daily basis
As a Program Manager in Customer Success Operations, you'll work cross functionally — with other Operations teams, with the broader Customer Success organization, and beyond — to plan and build towards the global vision of CS
You will report to an Operations Program Management Lead
Develop project plans with clear scope and deliverables across all impacted functional areas. You'll play a large part in helping us further define and build our global strategy
Gather and organize information on CS's largest opportunities for improved efficiency, and quality of service
Support product launches from discovery to implementation, in collaboration with Product Teams, CS stakeholders, and other go to market organizations
Be the organizing body that brings all impacted parties together, orchestrating all workstreams towards a common goal
Provide seamless change management for initiatives impacting the global team – ensuring no detail is left out and all impacts are accounted for
Ensure our organizational key performance indicators (KPIs) are being measured and met through each program you manage

Our take

Block is a financial services technology company comprising of Square, Cash App, Spiral, TIDAL, and TBD. Its biggest brand, Square, offers hardware and software for small to medium-sized businesses enabling them to manage the entire payment lifecycle. It functions similarly to Shopify and Stripe, but has paired online payment processing with physical devices such as registers, payment terminals, and mobile card readers.

The business was originally founded as Square in 2009 by Jack Dorsey of Twitter fame. Already well-established with SMEs all over the globe, Square has significantly benefited from the increased demand for mobile payment systems. Its order management feature remains a go-to tool for small businesses that otherwise didn't have the proper infrastructure in place when demand for home delivery surged.

Square rebranded as Block in December 2021, with the Square brand name remaining in place for their seller business. The company has since come under fire for its security practices, facing lawsuits in relation to a major breach of CashApp user data, and in 2024 announced plans to reduce its workforce in order to cut costs. Despite these setbacks, there is every chance the business will move past this, though it may take some time to rebuild trust in its product.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

19% employee growth in 12 months

Glassdoor (4.1)

Trustpilot (4.1)

Company

Company benefits

Healthcare coverage (Medical, Vision and Dental insurance)
Health Savings Account and Flexible Spending Account
Retirement Plans including company match
Employee Stock Purchase Program
Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
Paid parental and caregiving leave
Paid time off (including 12 paid holidays)
Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)
Learning and Development resources
Paid Life insurance, AD&D, and disability benefits

Company HQ

SoMa, San Francisco, CA

Leadership

Jack Dorsey

(CEO)

Having studied at and dropped out of New York University, Jack founded Twitter in March 2006, where he has served as CEO since. He co-founded Square with Jim in February 2009, and has remained its CEO ever since.

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