Head of Business Support, Live Nation
HR, Customer, Ticketing, Admin, etc.
Entertainment events promoter and producer
Open for applications
Entertainment events promoter and producer
1001+ employees
Open for applications
1001+ employees
Company mission
To help live music fans more easily and quickly find concert tickets and information about their favourite artists and venues.
Role
Who you are
- Strong business administration, organisation, process design (including review and re-design of process flows for efficiency) and general commercial acumen – with an eye for detail and good working knowledge of HR
- Proven experience in planning, administration, quality management, optimising efficiencies and delivering continuous process improvement
- Instinctive and energetic (leading by example, based on learned experience) while also being a credible communicator – motivating others and applying strong emotional intelligence
- Analytical (KPI/data driven) and results focused – empowering, inspiring and motivating team members to deliver operational and service delivery excellence
What the job involves
- Exciting opportunity to join a leading, established and dynamic company in the music and entertainment sector
- You will build on the organisation’s proven track record, while consolidating leading practice and contributing to future growth
- The position of Head of Business Support will be instrumental in supporting the development of internal systems and processes
- Based in Dun Laoghaire, Co. Dublin, you will work with senior colleagues to refine systems, streamline processes, deliver and enhance operational excellence
- Responsibility for the proactive identification and successful implementation of continuous improvement initiatives across key business support functions including:
- Office and HR Administration
- Customer Service
- Ticketing
- Residents’ Liaison
- Review and proactively identify recommendations for operational, systems and process change – to streamline delivery and enhance current business practices
- Optimise responsiveness to ensure that all customer/stakeholder requirements are anticipated and addressed appropriately
- Review and identify scope to enhance general office administration, the management of (the above) support functions and related compliance processes – delivering continuous process and operational improvement
- Act as a first point of contact on HR/personnel issues, general staff queries, employee relations and communications
- Identify, recommend and promote initiatives to support the development of the workplace culture and to enhance the working environment
- Ensure effective office and HR administration to include adherence with policies and procedures, leave and absence management and record keeping/reporting
- Collate and centralise weekly/monthly management information reports and metrics from across the business, while ensuring colleagues’ timely submission and synopsising data/KPIs where relevant
- Manage and maintain reports/records/documentation/KPIs and review/update existing information collation arrangements to streamline reporting and meet deadlines
- Identify efficiency targets/KPIs and develop metrics to deliver continuous improvement across own areas of responsibility
- Proactively identify and recommend IT/related solutions to deliver greater efficiencies in management information reporting and across the business more generally
- Oversee office safety, health and welfare – ensuring that legislative and related practice requirements are consistently met
- Review and develop insurance, public liability and data gathering (CCTV, medical/accident reports, etc.) processes to improve file integrity and preserve the company’s legal position
- Engage with insurers and loss adjusters to actively manage/defend against liability claims
- Proactively grow and develop the Business Support function – anticipating requirements and applying a leading practice approach to efficiency enhancement/process streamlining
- Liaise with IT service provider on e.g. supplies, ergonomics, staff system access, etc
- Provide assistance with the organisation’s broader IT migration project as appropriate
- Lead and manage specific internal projects and initiatives as assigned
Our take
Live Nation is the world's leading live entertainment company, sitting at the top of the market in live events and ticketing. Formed in 2005, it is a major international company, with key business segments made up of concerts, ticketing, and sponsorship and advertising.
Despite its dominant position in the market, the company saw an 84% drop in revenue during 2020 and the closure of live events. Since then, however, demand has been stronger than ever for their ticket sales. This is a reflection that live events remain a clear priority for consumers and has been further reflected in Live Nation's acquisitions of companies - like Goodlive - that complement and bolster Live Nation's portfolio.
In addition to live events, a key area to watch for Live Nation will be the rise of online concert streaming, like that undertaken by competitors such as Driift. Major festivals such as Glastonbury have trialled online concerts with mixed reviews. If it proves successful, this could be a major new section of the entertainment market and a big potential part of Live Nation's future ventures.
Freddie
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Company benefits
- HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
- YOURSELF: Paid time off policy including holidays, sick time, and day off for your birthday, free concert tickets
- WEALTH: 401(k) program with company match, Stock Program Reimbursement
- FAMILY: New parent programs & support including caregiver leave and baby bonus, infertility support
- CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
- OTHERS: Volunteer time off, crowdfunding network
Company HQ
Beverly Hills, CA
Leadership
Michael Rapino
(CEO & President)Michael joined Live Nation Entertainment in 2005 as CEO and President. Previously, he spent 10 years in various Marketing and Entertainment roles at Labatt's Breweries of Canada. He also held several roles at Clear Channel Communications, including CEO and President of Global Music.
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