Communications Manager, Sift
Social Media and Customer Advocacy
$83-112.3k
• Offers Equity • Offers Bonus
Fraud prevention
Job no longer available
Fraud prevention
201-500 employees
Job no longer available
$83-112.3k
• Offers Equity • Offers Bonus
201-500 employees
Company mission
Sift's mission is to help everyone trust the internet.
Role
Who you are
- Bachelor's degree in Marketing, Communications, or a related field
- 4-6 years of marketing experience with demonstrated expertise in external communications, social media management, and customer advocacy programs
- Proven track record of building social media presence and engagement for B2B technology companies, preferably in fintech, security, or AI/ML industries
- Preferred: Experience running customer reference programs, case studies, and advocacy initiatives that drive business outcomes
- Strong project management skills with ability to manage multiple priorities in a fast-paced environment
- Excellent written and verbal communication skills with ability to adapt messaging for different audiences
- Experience working with external agencies and vendors
- Proficiency with social media management tools, familiarity with Salesforce and project management tools (preferred)
- Strategic mindset with focus on achieving measurable business objectives and customer-centric approach to marketing
- Must-haves: determination, scrapiness, and creativity
What the job involves
- The Corporate Marketing team is central to building Sift's brand presence and amplifying our customer success stories in the market
- You'll be joining a small but high-performing team that's passionate about Sift's mission and committed to driving measurable impact for the business
- We pull for each other and celebrate wins together while maintaining clear focus on how our work moves the company forward
- This role reports to the VP of Corporate Marketing and requires close collaboration with key stakeholders across demand generation, customer success, product marketing, sales, PR, and executive leadership to level-up Sift’s social media and customer advocacy strategy and execution
- Social Media Strategy & Execution: Own and execute comprehensive social media strategy across LinkedIn and other relevant platforms
- Create engaging content that positions Sift as an industry leader, showcases our expertise and makes Sift a must-follow account for fraud prevention professionals and executives
- Monitor social conversations about fraud prevention and digital risk to identify engagement opportunities
- Collaborate with others across the company to amplify product launches and company milestones
- Track and analyze social media performance, providing regular reporting and optimization recommendations
- Customer Advocacy Program Ownership: Own our customer advocacy program, SuperSifters, to put Sift and our customers in the spotlight together
- Identify, recruit, and nurture customer advocates willing to share their success stories
- Coordinate customer participation in speaking opportunities, webinars, conferences, case studies, and industry events
- Facilitate customer involvement in press releases, awards submissions, and media opportunities
- Create systematic processes for maintaining ongoing relationships with customer advocates
- Work closely with Go-to-Market teams to identify and engage potential advocates
- PR Agency Management & Support: Serve as day-to-day liaison with external PR agencies, ensuring alignment with broader marketing objectives
- Support PR campaign development and execution, including media outreach and thought leadership initiatives
- Coordinate executive positioning and speaking opportunities
- Assist with crisis communication planning and execution when needed
Our take
eCommerce sales are growing, unfortunately for online retailers, so too is payment fraud. In a landscape where 84% of first-time shoppers with smaller merchants are concerned about data security, retailers have to find ways to earn trust.
Sift is one company that sets out to prevent digital fraud by verifying customer identities and payment methods, giving its clients, who include Twitter, McDonalds Harry’s, DoorDash, and Poshmark, the ability to confidently gain trust from their own customers.
Worldwide, sift serves tens of thousands of websites and apps and analyses over 70B account sign ups and purchases each month. Building on its growth and successful fundraising efforts, Sift acquired longtime partner Chargeback, a leader in real-time dispute management for merchants and passwordless authentication company Keyless. These acquisitions allow Sift to offer its customers a more complete solution moving forward.
Steph
Company Specialist at Welcome to the Jungle
Insights
-2% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Apr 2021
$50m
SERIES E
Mar 2018
$53m
SERIES D
Total funding: $156.6m
Company benefits
- Competitive total compensation package
- 401k plan
- Medical, dental and vision coverage
- Wellness reimbursement
- Education reimbursement
- Flexible time off
Company HQ
Financial District, San Francisco, CA
Leadership
Jason Tan
(Executive Chairman)Having studied at the University of Washington, Jason spent almost 3 years as a Zillow Software Design Engineer, before joining Optify and working as CTO of BuzzLabs for a year. They founded Sift in June 2011, serving initially as CEO and since January 2021 as Executive Chairman.
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