Head of People, Thanx
$115-165k
Salary dependent on location. Canada salary range is $100,000 - $130,000 CAD
Restaurant guest engagement software
Open for applications
Restaurant guest engagement software
21-100 employees
Open for applications
$115-165k
Salary dependent on location. Canada salary range is $100,000 - $130,000 CAD
21-100 employees
Company mission
To empower restaurants to drive profitable growth by delivering loyalty as a measurable business outcome.
Role
Who you are
- This role is ideal for someone who has experience in a scaling environment, is highly operational, data-driven, and excited to roll up their sleeves to build and run a high-functioning People organization
- 7+ years of People Operations or HR experience
- Experience supporting employees in both the US and Canada
- Experience scaling a company or team in a high-growth environment (bonus for scaling from ~40 to 100+ employees)
- Strong working knowledge of US multi-state employment law and Canadian employment standards
- Proven ability to operate as a hands-on IC while setting strategy
- Strong data orientation and experience using metrics to drive decisions
- Experience running performance management and talent review processes
- Highly operational, detail-oriented, and comfortable executing day-to-day work
- Comfort working in a fast-paced, scaling SaaS environment
- Strong communication skills and ability to partner cross-functionally
What the job involves
- We’re looking for a Head of People to lead and execute our People strategy across the United States and Canada. This is a hands-on, individual contributor leadership role — you will set the strategy and also execute it. There is no job too small
- You will own the full employee lifecycle, from hiring through exit, while building scalable, data-driven People programs that support our next phase of growth. You will partner closely with leadership while remaining deeply involved in day-to-day execution
- Own and execute onboarding programs for employees in the US and Canada
- Design and run employee engagement initiatives, surveys, and recognition programs
- Own performance management cycles end-to-end, including timelines, communication, and execution
- Own the employee lifecycle, including onboarding, development, role changes, and offboarding
- Continuously improve employee experience using feedback and data
- Own HR policies and ensure adherence to US federal/state and Canadian provincial employment standards
- Maintain employee records, documentation, and compliance requirements across both countries
- Coordinate with legal and payroll providers on employment agreements, policy updates, and terminations
- Own and update employee handbooks and internal policy documentation
- Own employee benefits programs in both the US and Canada
- Manage employee leave programs (FMLA, provincial leave standards, etc.)
- Partner with Finance to coordinate payroll processes with external providers
- Own HRIS accuracy, employee data integrity, and reporting
- Ensure People systems, workflows, and documentation are scalable and up to date
- Own recruiting operations, including interview coordination, candidate experience, and offer execution
- Partner with leadership on headcount planning and organizational design
- Maintain and evolve job descriptions, leveling frameworks, and organizational records
- Ensure a high-quality, consistent hiring process as the company scales
- Serve as a trusted advisor to employees and managers on People-related topics
- Support and coach managers through performance management and employee relations
- Own talent reviews and performance calibration processes
- Ensure consistent application of People policies and practices across the company
- What Success Looks Like
- People programs are executed consistently and at high quality
- Employee lifecycle processes are clearly defined, owned, and continuously improving
- Benefits, payroll coordination, and leave administration operate smoothly
- Hiring processes are efficient, high-quality, and scalable
- Performance management and talent reviews drive meaningful outcomes
- People decisions are informed by accurate data and reporting
- The organization scales effectively while maintaining a strong employee experience
Application process
- This position is an existing vacancy
- We may use artificial intelligence (AI) tools to assist in screening or assessing applications; human review will always remain part of the process
Our take
Consumer expectations are at an all time high, and the way that brands facilitate engagement with their customers must be distinctive and authentic to the brand. That’s an extremely challenging task for brick and mortar retailers, like restaurants, competing in a digital age.
Thanx helps businesses like these with a multi-channel marketing platform that replaces and consolidates point solutions into a single loyalty-driving channel. Its distinctive strategy is to focus on delivering non-traditional loyalty programs, maximizing a sense of distinctive engagement that heightens brand-consumer relationships.
After a period of development, which included the acquisition of marketing and data insights platform ZeroStorefront, Thanx fully launched what it calls Loyalty 3.0 - that enables any brand to deliver sophisticated loyalty programs regardless of its size and scope. It has also partnered with Olo, an SaaS platform for restaurants, so that its users can take advantage of its Order, Pay, and Engage solutions on top of its own offerings.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Dec 2016
$17.1m
SERIES B
Nov 2014
$4.7m
SERIES A
Total funding: $23.1m
Company HQ
Polk Gulch, San Francisco, CA
Leadership
Zach Goldstein
(Co-Founder & CEO)Attended Dartmouth before joining Bain & Co as a Consultant. Founded Thanx on graduating from Stanford with an MBA.
Aaron Newton
(Co-Founder & Chief Data Officer)Aaron is a veteran of tech companies like CNET and Epitomic.com. Most recently, they were working at Cloudera as employee #6.
Darren Cheng
(Co-Founder & CTO)Founded Thanx on graduating from Dartmouth with a BA in Computer Science.
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